Service Desk Coordinator - IT Support

Paradigm Solutions

多个城市，巴基斯坦

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发布 Apr 24, 2025 670 查看 Report Job

We offers a hardware agnostic, open platform that delivers innovative mobile, cloud & card solutions. We were designed for Fuel Card & Loyalty Card Issuers along with Fleet Management capabilities by using latest technology.

At its core, we are a creative research & development company focusing in disrupting the payments industry by introducing simple innovative solutions in the market, in an industry which has not evolved with time. With a start-up mentality & culture, we continue to be agile & nimble footed to address gaps in the market.

Key Responsibilities:

Call Handling: Answer and log inbound calls. Reviewing tickets logged on customer ITSM system and responding, log tickets on Freshdesk and coordinate to the appropriate department, team, or individual. Provide accurate information to customers, clients, or employees as needed.
Customer Service: Assist clients with general inquiries, troubleshoot issues, and provide solutions or escalate problems to the correct department.
Scheduling: Coordinate appointments, meetings, or calls between clients, customers, and team members. Maintain an organized schedule for the team or department.
Documentation: Record and log call details, inquiries, and resolutions accurately in the system for tracking purposes.
Administrative Support: Provide general office support including filing, data entry, managing office supplies, and maintaining office equipment.
Problem Resolution: Handle customer complaints or issues effectively, escalating them as necessary to management or specialized staff.
Communication: Ensure clear, professional communication with clients, employees, and external partners always.

Required Skills and Qualifications:

Education: High School Diploma or equivalent.
Experience: At least 1-2 years of experience in customer service, administrative, or office roles (experience in a call centre or desk coordination is a plus).

Skills:

Strong verbal and written communication skills.
Ability to multitask and prioritize tasks effectively.
Excellent phone etiquette and a customer-centric attitude.
Proficient in MS Office (Word, Excel, Outlook) and basic office equipment.
Problem-solving and conflict-resolution skills.
Strong organizational and time-management abilities.

Preferred Qualifications:

Familiarity with ITSM software or phone systems (e.g., Service Now, Freshdesk, Zoom).
proficient in English ( Written and spoken).
Previous experience in a call desk, customer service, or administrative position.

Job working hours requirements

Business Working hours: 06h00 - 22h00, Mondays to Sunday (shift schedule)
Weekends and Public Holidays: (On arrangement and part of a schedule)
Standby - Ability to work after hours as part of a standby support schedule (Monday – Sunday)

技能

Problem Solving Skills Phone Etiquette Ability To Multitask Communication Skills

工作详细内容

全部职位:

1 发布

工作时间:

轮班制

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 卡拉奇, 拉合尔, 姆坦, 拉瓦尔品, 巴基斯坦

性别:

男性

最低学历:

大专

学位头衔:

High School Diploma or equivalent

职位等级:

入门级

经验:

1年 - 2年

在之前申请:

May 24, 2025

发布日期:

Apr 24, 2025

Paradigm Solutions

· 11-50 员工 - 伊斯兰堡, 卡拉奇, 拉合尔, 拉瓦尔品, 姆坦

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Since our founding in 2003, Paradigm Solutions has grown to become an industry leader in the South African Software Development and Web hosting market. Paradigm Solutions is only interested in the top candidates, our salary packages are extremely competitive for the right individual around which the Software Development/Web Hosting division can be expanded. Our services are based on Windows and Unix-based platforms which enable us to offer diverse and flexible solutions to clients of all sizes. Our clients include retailers, government agencies, professional service firms and technology companies from around the world. Thousands of companies already trust us with their technology requirements which enable them to focus on their core business. The fact that more than 50% of our new orders originate from existing clients is testament of our superior client service and IT infrastructure.