o   Working on 3 Annual Development Programmes (ADPs) of the Mines & Minerals Department Punjab
o   Successfully implemented multiple software modules (HRMIS, attendance system, inventory management, royalty collection, inspection, e-filing, e-auction, e-payment, financial management and geotagging) for Mines & Minerals Department Punjab
o   Collaborate closely with stakeholders, including product managers, developers, and end-users, to gather and define project requirements
o   Conduct comprehensive business analysis to identify pain points and opportunities for improvement
o   Translate business requirements into clear and actionable specifications
o   Develop and maintain project documentation, including PC-I, project plans, timelines, status reports, software requirements specification (SRS), and work breakdown structure
o   Assist in project scoping, estimation, and resource allocation to ensure projects are delivered within budget and on schedule
o   Monitor project progress, track key performance indicators, and ensure project milestones are met
o   Facilitate communication between internal teams and clients to ensure a clear understanding of project objectives and requirements
o   Collaborate with development teams to provide guidance and clarification on project requirements
o   Provide training and support to end-users to ensure successful adoption of new solutions
o   Works on Trello, Microsoft Office (Outlook, Word, Excel, PowerPoint) and e-Filing and Office Automation System  
 

o   Promoted from Assistant Key Account Manager (03/2021 – 05/2022)
o   Worked with New York hospitals, pharmacies, and medical insurance companies
o   My primary accounts were Hadi Medical Group, North Coast Anesthesia, Victoria Pharmacy
o   Developing and sustaining solid relationships with key clients
o   Addressing and resolving key clients’ complaints
o   Acting as the main point of contact between key clients and company
o   Communicating and collaborating with the stakeholders
o   Compiling reports on account progress, goals, and forecasts for stakeholders
o   Documents specific claims by completing and recording forms, reports, logs, and records
o   Preparing and submitting medical claims to insurance companies on clients’ behalf
o   Determines covered insurance losses by studying provisions of a policy or certificate
o   Prepares reports by collecting, analyzing, and summarizing information
o   Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations
o   Maintains quality customer service by following customer services practices and responding to customer inquiries
o   Protects operations by keeping claims information confidential
o   Worked on NueMD, Codify, Practice Fusion, Google Sheets, RingCentral and 10+ Insurance Portals 

o   Worked for brands like Walmart (George), Uniqlo, Kontoor Brands, Academy Sports + Outdoors, etc.
o   Worked with US, Chinese, Kenyan, and Bangladeshi clients 
o   Liaising between customers and production to ensure customers’ requirements are fulfilled
o   Assessing customer needs and recommending products according to their requirements
o   Communicating with garment factories, fabric sourcing agents, and global sourcing offices of brands daily
o   Quoting and negotiating prices, and credit terms, and completing contracts and recording orders
o   Follow up with clients to ensure satisfaction with goods and services and resolve problems, if any
o   Acquiring and updating knowledge about current business trends and situations
o   Worked on Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) and Oracle E-Business Suite
 

o   Worked on the documentation of Prism (an in-house built project and internal audit management software)
o   Designing a marketing plan, user manual, proposal for personal selling, and a proposal for broadcast selling

o   Generated sales lead through field research under the supervision of Territory Manager Projects