• Monitor packing department activities and check recipes packaging step and take necessary action against discrepancies.
• Responsible to check/ maintain record of all received, issued, return, adjustment (purchase & issuing) and wastage (receiving & inspection) items
• Develop strict quality check as per defined in acceptance criteria on all incoming raw material.
• Responsible to check staff personnel hygiene (caps and beard cap).
• Monitor the labeling of packaging dates identification on packed items.
• Receiving order from sales & marketing department and issuing Masala Packets to Store department.
• Responsible to maintain cleanliness within department on daily basis
• Recommend disposal of excess, defective, or obsolete stock or return them to Store.
• To ensure proper maintenance of all records as per their defined retention periods.
• Shall be responsible to control and monitor packaging of all masala items as per controlled recipe and also maintain record of recipe / Masala packing report.
• Shall organize production of masala items and set day wise production targets.

• Purchasing of food/noon food items from market as per acceptance criteria approved by chief Executive.
• Purchase Dry items as per (company brand) Acceptance Criteria approved by Top Management and notify if case of non-availability.
• To fulfill all approved purchased requisition of Supply Chain Department.
• Receives the credit purchase bills of all suppliers from Store In-charge.
• Coordinate with Supply Chain Department and make sure that all items stock do not exceed from fifteen days consumption.
• Maintain given transport and all their associates to avoid any inconvenience in emergencies.
• Check the description/data of purchased item entered by assistant Supply Chain In charge in computer, print lists and get bills approved by Director.
• Check the amount with their subsequent bills for all cash purchases and forward to accounts for adjustment of previous cash and received new cash.
• Handle all rejected items from Store/Kitchen and full fill the required quantity.
• Maintain all records required by Quality Management System.

• Maintain Fresh, Frozen, Dry Food & Noon Food stock record of all received, issued & returned item and also record wastages if any identified during item receiving. Also ensure physical stock taking on monthly basis.
• Verity quality of all incoming raw material by taking random sample size as per acceptance criteria and based on inspection take decision to either accept or reject the received items, any discrepancy report to GM/Director.
• Supervise all store staff and make sure maximum labor efficiency output during working hours and discuss with QMR if any change is necessary required,
• Strictly monitor all operational activities carried in store like issuance of items on FIFO basis as per procedure, Washing of fruit, Vegetables and meat items, Labeling of packed items that’s includes name and packing date,
• Coordinate with purchase manager in maintaining dry item stock no exceeds more than 15 days.
• Place telephonic order to vendor for next day demand for meat, Vegetables and dairy items.
• Conduct evaluation of new incoming vendors as per defined criteria & periodic re-evaluation of existing active vendors and maintain record accordingly, if necessary, also arrange supplier visit to verify vendor integrity.
• Recommend disposal of excess, defective, or obsolete stock, if possible, return them to vendors.
• Maintain good level of hygiene practice among all staff and also ensure weekly fumigation to sustain hygiene.
• Ensure that prescribed temperature shall be maintained for proper functioning of cold room as well as chiller.
• To ensure that storage capacity is adequate for all food and noon food stuff, so that they can be handled freely at the time of either issuing of receiving.
• Conduct Training all Store Staff accordingly and appropriate training records.

• Review all Reservation & Reception Procedures & Policies with QMR / ISO Co-ordinator as & when needed.
• Run Reservation & Reception areas operation with full compliance to all appropriate policies and procedures.
• Run Reservation & Reception areas operation with full compliance to all appropriate policies and procedures.
• Maintain all Reservation & Reception records on time according to their retention periods.
• Supervise all Reservation & Reception Staff employees and ensure that they should arrive to Lal Qila on time in order perform their duties correctly and efficiently.
• Deal with Walk-in customers on their arrival at Lal Qila Reception area and arrange tables accordingly.
• Ensure updated information about meal plans, Khas Mehman Memberships & buffet types and other important information at Reservation & Reception desks.
• Provide updated & correct information to Kitchen, Service and other functions, as & when needed.
• Participate in recruitment of Reservation Team and organize team training to ensure that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• Maintain customer information database (Data collected from Reservation Register, Walk-In Customers & Membership records) and send updated information about special Lal Qila offers / deals, membership renewals happy day occasions and other services through SMS to its customers with the support of marketing function.
• Ensure that all incoming calls are answered and the Reservation team will take booking / reservation at the right time for the right place that does not exceed the sitting capacity of that particular section / area.
• Meet customers during prime time operations in case of any reservation – guest related problems.
• Conduct TNA for reporting staff & arrange trainings accordingly and maintain appropriate training records.
• Develop quality objectives of Reservation function at the beginning of each year.