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خلاصہ
I started off with a small organization as an initiation of my professional career as an executive and promoted to a responsible position where I had a hand over financial and administrative tasks I remained part of it for about three years and it helped me polish my potential to a great extent. Later, I joined one of the leading consulting firms and worked in its monitoring and evaluation department for around a year which was entirely a tremendous learning experience. Lately, Ive been working with a leading banking group of Pakistan in its Rejected-Review Unit Auto loan department I have been managing the RRU Team as a Team Lead.
Later, I had had an association with Bank Islami where I served as a regional coordinator in its auto finance department. The opportunity polished my potential in true sense. It had been a terrific span of time being associated with Bank Islami Pak. Ltd.
Recently, I have joined Service Quality Department as an OG-II / Service Quality Analyst and have been into the complaints management, branches' performance management and overall monitoring of the services being extended by the Bank.
تجربہ
Customer Due Diligence Analyst
Service Quality Analyst / OG-II
Service Quality Evaluation, Critical Report Writing, Promote Quality Improvement & Complaints Management, etc.
Regional Business Coordinator
RRU Officer / Team Lead
- Overall team management i.e. Rejected Review Unit comprising of 15 members.
- Continuous coordination with all the 15 regions and resolve the issues pertaining to the rejected cases.
- Discussion with Credit Initiation Unit (CIU) head and fetch the decisions based on policy and financials.
- Arranging maximum approvals against the cases resolved and forwarded to Credit Initiation Unit.
- Coordinating with department head and share daily report.
- Maintain daily sales record and compile a monthly sales operations report, including sales forecasting.
- Managing, review and monitor the performance of RRU team and the regions as well.
- Oversee and manage rejected auto loan cases and contest wherever necessary with Credit Initiation Unit and the policy department as well.
- Provide back-end support to the sales teams related to resolutions of auto loan cases.
- Preparing daily report of the overall resolutions provided in the day and shared with all the regions.
Field Monitoring Officer
- Regular field monitoring visits to the areas assigned by the management.
- Monitor and evaluate and report at the day end in shape of a daily report.
- Attend monthly meetings and present the monthly report in a joint meeting attended by the IPs
- Implementing Partners and the firms management.
- Coordinating with the IPs Implementing Partners, and sort their reservations and present the analysis of the field visits made on daily basis.
-To advise the rectifications whenever and wherever necessary.
- Review documentation keeping in mind the regulations to be followed.
Assistant Manager (Admin & Finance)
- Client services.
- Petty cash management.
- Adminitrative responsibilities.
