By using good management, team handing and leadership skills, work with an organization for the mutual profit and growth.
UK_Based Telecom campaign (Inbound Campain)
Voice and Non voice campaign
US based Mortgage Campaign (lead generation " Live transfer)
Manage large amounts of incoming callsResolve service problems by clarifying the customer's complaint,determining the cause of the problemselecting and explaining the best solution to solve the problem.Maintain financial accounts by processing customer adjustments.Contribute to team effort by accomplishing related results as needed
Updating internal databases with new employee information like contact details and employment forms.Post, update and remove job ads from job boards, careers pages and social networks.Screen resumes and application forms.Schedule and confirm interviews with candidates.Interviewing job applicants. Conducting inductions and orientations of new staff.Prepare HR-related reports as needed.