• To provide technical support within agreed SLAs via a helpdesk system to clients on and off site.
• To Setup/Manage users on Active Directory, Exchange, Merak Mail server and also manage network resources and server maintenance which also includes Microsoft Server 2000/2003, VMWare (Citrix/Jetro Server), MS SQL Server, Backup Monitoring using Symantec/Veritas Software.
• To provide support to more than 50 home workers using VPN and Citrix. Configure and install hardware/software for new home workers and set-up connectivity to the main office using VOIP telephony, Router, printers/fax and VPN links.
• To Build/Configure PC’s/Laptops according to the set guidelines for new home / office workers and provide induction/training on Citrix, MS Office, and other bespoke applications.
• To Provide Support to the customers of Online Ordering Website in liaison with Software Development team.
• To provide 2nd Line Support services to clients
• To manage more than 200 Mobile phone accounts on Orange Network. Configure/Support E-mail access on SPV 2000 and Blackberries including management of Blackberry Server.

• To Setup/Manage users on Active Directory, Exchange server and also manage network resources and server maintenance which also includes Microsoft Server 2000/2003, MS SQL Server, Backup Monitoring using Symantec Software, Microsoft Internet Security and Acceleration Server (ISA), Microsoft Internet Information Server (IIS) and Linux Red Hat Server (Basic Level).
• To installing, managing, monitoring and troubleshooting network devices which includes, Routers, Switches, Wireless Access Points, computer labs and projectors.
• To setup, manage and troubleshoot Virtual Private Network (VPN), Wireless LAN and Remote Connectivity with other branches.
• To provide the support services on 1st Line Support via helpdesk system to client on and off site.
• Performed Daily, Weekly, and Monthly Checks on the Symantec Backup Exec, disk usage and event logs of the servers