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概要
An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organize, train and monitor teams.
工作经历
Senior Executive Quality Assurance
Digitonics is the leading IT Company of Pakistan
Sales Officer
SBT Japan is global used car export organization with offices in more than 35 countries.I was part of its Global Trucks and buses Sales Team, my assigned region was Africa and Oceania.Respobsibilities;Selling Used Japanese Vehicles to individual buyers and car dealers in my assigned Region Africa & Oceania by conductive sales calls, emails whatsapp and other social media platformContacting and registering new car dealers and buyers in order to expand Company Business.Made follow ups on payments and complaintReceived appreciation certificates for exceptional performance in SBT Japan
Real Estate Agent
Finding hot properties in assigned area
Posting adds of the properties on property websites like Bayut, Property Finder and Dubizzle
Showing properties to leads and putting maximum efforts to close them
Sales & Marketing Assistant
• Review the market trends and oversee the implementation of strategies to attain revenue
• Identifying and maintaining regular contact with all travel partners to ensure high levels of personal customer satisfaction; this includes assessing and responding to customer enquiries, comments and complaints in the shortest possible timeframes
• Execution of all sales and marketing activities to reach both financial and quality targets and
generating new ideas for the station
• Sales, reservation and tickets modification
• Verification of travel documents vital for travelling
• Monitoring and comparing ticket fares and travel load of other airlines for aiding in price strategy
• Developing PR amongst travel agents to expand market for SAI
• Keeping record of market visits, sales report and travel load
• Tending to quires of travel agencies round the clock
• Tracking record and making recoveries from travel agencies
• Assisting marketing Manager in developing and executing marketing strategies
• Looking after Admin related work
• Handling day to day cash of sales effectively and looking after accounts in the absence of Accountant
Sales Assistant
• Supervised shifts and trained new staff
• Made sales, reservation and tickets modification and verification of travel documents vital for international travelling
• Monitoring and comparing ticket fares and travel load of other airlines for aiding in price strategy
• Handled irate passengers of delay/cancel flight with soft skills and attending to their quires smoothly in alignment to company policies
• looked after accounts in the absence of Accountant and also handled day to day cash of sales effectively
• Sales, reservation and tickets modification
• Attending to passengers quires to their satisfaction in alignment to company policies
• Providing Meet and Assist services to VIP’s both passengers and management
• Handling day to day cash of sales effectively
• Monitoring and keeping record of fares and travel load of airline and other carrier
Sales Officer
• Converted leads into sale by selling gold and silver membership to free members by conductive sales calls, emails and live chat with business executives and directors
• Sold add ons to existing and new members to expand their business
• Made follow ups on payments and members complaint
Customer Service Representative
Worked as (CSR) Customer Service Representative in companies client (UFONE GSM) in their SIM activation help line (789)
Responsibilities:
• Answering 300 plus calls daily for Sim activation after verification
• Giving accurate and appropriate product related information
• Resolving and follow-ups of complaints
Customer Support Executive
Worked as (CSE) Customer Support Executive in companies client Telenor Pakistan help line (345)
Responsibilities:
• Answering 250 calls daily and giving accurate and appropriate product related information
• Resolving and follow-ups of complaints
• Have the understanding of the basic KPIs
• Making outbound calls to given numbers regarding complaints and conducting surveys’ related to service
Office Assistant
Worked as Office Assistant in Anis Tyre Corporation which is Pakistan’s Sole Importer and distributors of Michelin Tyres
Responsibilities:
• Answering phone calls and diverting them to concern staff
• Scheduling meetings for CEO and Import Manager
• Assisting accountant and Import Manager in daily tasks
• Looking after Admin related tasks
