•Managing overall station operations, to ensure the bookkeeping of all records maintained at the station (such as banking instruments, cash deposits, invoices of fuel/lube/allied products, work permits, etc). Fuel / Non-Fuel Product ordering, stock control, product receipts (TL decantation).
•Inventory management of site including Fuels, Shop, Car Care, Lube, solar, allied facilities, consumable items, etc.
•Updating all NFR agreements renewals and monthly recovery of Rentals, Electricity Consumption, Back margins, shelf margins etc.
•Proposing and implementing site-specific campaigns, promos, and activities to boost site sales.
•Taking steps to improve volumes and profitability of the site. Setting shift-wise / month-wise targets with close monitoring and reporting. Building action plans with defined timelines for monitoring.
•Liaising with different functions such as Supply chain, Transportation, Marketing, Finance, HR, etc for smooth site operations.
•Building a lasting and meaningful relationship with customers to ensure satisfaction and fidelity by providing accurate and friendly advice and support, delivering quality products and services, and supplying after-sales information and service.
•Ensuring all employees are providing excellent customer service by company policy.
•Increasing possible sales volumes and avoiding losses through cross-selling, upselling, or promotion of additional services.
•Adhering to standards of hygiene and safety established by respective authorities.
•Managing employees and subordinates, working in a team or individually, to maximize their performance and contribution. Schedule their work and activities, give instructions, motivate, and direct the workers to meet the company objectives.
•Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Completed store operational requirements by scheduling and assigning employees to follow up on work results.
 
• Achieved financial objectives by preparing an annual budget scheduling expenditures analyzing variances and initiating corrective actions.
 
• Identified the current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
 
•Protect employees and customers by providing a safe and clean store environment.
 
•Maintained the stability and reputation of the store by complying with legal requirements.
 
•Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.
 
•Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
 
•Contributed to team effort by accomplishing related results as needed.
 
•Prepare daily and monthly basis sales reports and inventory reports. Reported on buying trends, customer needs, profits, etc.
 
•Dealing with all issues from staff or customers (complaints, grievances, etc), with good behavior and high performance.
 

•Educated the customers to place orders, respond to customer inquiries, and resolve issues by offering solutions for any order issues.
 
•Educated the customers about our products and determined product-based solutions to fit their needs.
 
•Worked effectively with vendors and shipping companies to communicate order tracking information.
 
•Maintained the order returns sheet daily and sent it back to the finance dept.
 
•Worked effectively with others in a team environment to accomplish organizational goals and identify and resolve problems