Job responsibilities:
 Payment follows up with all banks after billing on telephone & E-mail.
 Rectify the issue pertaining with billing and also highlighted with seniors.
 Providing customer service regarding collection issues, process customer refunds.
 Process and review account adjustments.
 Resolve client discrepancies and short payments.
 Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
 Following up to inforce Polices in both official systems i-e TIMS & PENTA arrange payment.
 After reconciliation deposit to collection Dept.
 Worked in coordination with departmental managers in preparing strategies to promote firms’ products on the market.
 Final receipt sends to all banks.


In Tracker Management Cell department my responsibilities are as under

Job responsibilities:
 Initially processing of tracker payment which is finalized by manager.
 Maintaining daily MIS pertaining to tracker PO’s and their status.
 Looking after complains and NR cases.
 Coordinating with bank tracker companies as per need pertaining to billing /removal/matured cases.
 Record details of inquiries, comments and complaints.
 Maintained accurate tracker installation and tracker certificate records, including date and contact information.
 Supporting in daily operation work