**JOB RESPONSIBILITIES: **
Ø  **Creation & Issuance of Booking Via NVOCC Software: **
Proficiently initiate the booking process through NVOCC software
Ø  **Creation & Issuance of CRO Via NVOCC Software: **
To ensure timely movement of containers with in the given time, Oversee the creation and issuance of Container Release Orders (CRO) through NVOCC software
Ø  **Updating the Costing in NVOCC Software: **
Systematically update and manage costing data within NVOCC software, showcasing precision in financial record-keeping.
 Ø  **Creation & Issuance of Bill of Lading Via NVOCC Software: **
Demonstrate expertise in utilizing NVOCC software to generate Bills of Lading,
Ø  **Creation of Booking in CSUL Software: **
Execute the creation of bookings within CSUL software.
Ø  **Prompt E-Mail Communication for Freight Invoice, Pre-Alert Issuance, etc.: **
Proactively participate in accelerated email communications for the prompt sharing of freight invoices, pre-alert issuance, CRO Container Release Order, confirmation of BL Draft, and securing space for containers. This proactive approach aims to prevent any potential complaints from the booking party, shipper, consignee, agent, or customers.
Ø  **Follow-Up on Confirmation of Bill of Lading Before Vessel Reaches Port of Destination: **
Proactively follow up on Bill of Lading confirmation with customers before the vessel reaches the Port of Destination, in order to avoid any potential manifestation charges.

v  EXPORT CUSTOMER SERVICE CENTRE
 
Ø  **E-mail Customer to Share Shipping Instruction Before Vessel Departure: **
Initiate email communication with customers to promptly share shipping instructions before the vessel departure, ensuring smooth documentation processes.
Ø  "Timely Follow-Up on Vessel Schedule for Prompt Pre-Alert Issuance"
Efficiently conduct timely follow-ups on the vessel schedule to ensure the prompt issuance of pre-alerts in adherence to schedules.
Execute the timely issuance of pre-alert documentation along with Terminal Departure Report (TDR), showcasing a commitment to proactive and organized cargo movement.
Ø  "Pre-Alert: Ensuring Smooth Documentation Filing Process"
Conduct thorough follow-ups on documentation filing, including Telex Letters, GD Copy, and Bank Documentation, ensuring meticulous compliance with regulatory requirements.
Ø  **Creation Of Ocean Freight Invoice in CSUL Software: **
Systematically create Ocean Freight Invoices within CSUL Software, demonstrating proficiency in financial documentation.
Ensure the prompt provision of Ocean Freight Invoices to customers,
Vigilantly follow up on payment slips against Ocean Freight Invoices.
Efficiently share received payment slips with the finance team along with the respective invoices, ensuring a seamless financial workflow.
Ø  The Telex Release Instructions: **
Progress with Telex release instructions upon receiving payment confirmation along with receiving export documents.
Ø  **Ensure Port of Destination Agent Collects Destination Charges Before Shipment Release: **
Ensure the Port of Destination Agent collects destination charges from the consignee before releasing the shipment.

 Key Responsibilities
 Answered an average of 100 Calls per day by addressing customer inquiries, solvingproblems, and providing up-to-date information on all shipments Timely Acknowledgment of Documents, Regarding Pre-Alert Email Loops. Tracking of Shipments Status Checking and Verifying Shipping Documents and Informing Customers of Missing/IncorrectDocuments Accordingly. Ensure Proper Keep of Record Of Import Documentation Preparing Invoices against import shipments Send Arrival Notice Along with Delivery Order Procedure and LOI Format to theCustomer. After Free Days Over at POD, Invoicing of Detention and Demurrages Charges to theCustomer. Routine Basis Follow-up of Shipments and timely share its status with HOD (Head ofDepartment) Managing all the Bill of Lading Operations, including Switch Bill of Lading releasingoperations, and providing the instructions to release the cargo, after checking andverifying all the operations are completed. Provide training to all the agents all over the world and manage system errors andprovide guidance to resolve these errors