概要

o Supervision & Support to installation teams for Air conditions, Refrigerator, Washing Machine, Water Dispenser, Inverter, Generator, Home & Kitchen Appliances, CCTV, PABX, Burglary and Fire Alarm System installation on corporate sites.
o Customer servicing/care calls to corporate clients and financial institutions with in and out of city or up country and give guide line to sort out the issues.
o On time incident report to seniors and give solution with multiple options.
o Support to monitoring officers / Service center staff regarding the all operational issues round the clock.
o Building relationship with customers and responsible for retention.
o Monitoring operational issues of all corporate clients.
o Provide solution & multiple options for regular challenges in all our team members

工作经历

公司标识
Deputy Manager Parts & CWS
R & I ELECTRICAL APPLIANCES PVT LTD
Aug 2017 - 代表 | Karachi, Pakistan

o Supervision & Support to installation teams for Air conditions, Refrigerator, Washing Machine, Water Dispenser, Inverter, Generator, Home & Kitchen Appliances, CCTV, PABX, Burglary and Fire Alarm System installation on corporate sites.o Customer servicing/care calls to corporate clients and financial institutions with in and out of city or up country and give guide line to sort out the issues.o On time incident report to seniors and give solution with multiple options.o Support to monitoring officers / Service center staff regarding the all operational issues round the clock.o Building relationship with customers and responsible for retention.o Monitoring operational issues of all corporate clients.o Provide solution & multiple options for regular challenges in all our team members

公司标识
Customer Service Executive
Limton Customer Care
Jun 2016 - Jul 2017 | Karachi, Pakistan

Customer Services

公司标识
Senior Customer Service Executive
R & I Electrical Appliances
May 2014 - May 2016 | Karachi, Pakistan

Growth

学历

NED University of Engineering & Technology
Bachelors in Engineering, B Tech‎
Electrical
所占比重 60%
2016
University of Karachi
学士, , B.Com‎
2004

技能

熟练 Administrative Skills
熟练 Aftersales
中级 Agile
熟练 Complain Management
熟练 Cooordination Skills
熟练 Coordinatiion Skills
熟练 Customer Acquisition
熟练 Customer Service
熟练 Customer Service Skills
中级 Digital Transformation
熟练 Email Writing
中级 Flexography Knowledge
熟练 Fluency in Bengali
熟练 Home Appliance Knowledge
熟练 Inventory Accounting
中级 ITIL Service Strategy
熟练 LTV Driving Licens
中级 Maintenance Skills
熟练 Problem Solving Skills
熟练 Quality Control Cutting
中级 Repair Management
初学者 Snow
熟练 Spare Parts Sales Coordination
熟练 Unreal and Blender
中级 Voltage Systems Handling Skills
熟练 Warehouse Control
熟练 Warehouse Loading
中级 Waterfall
中级 استراتيجيات مبيعات الحسابات
熟练 رعاية العميل

语言

熟练 乌尔都语
中级 英语