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概要
Commitment|Leadership|Integrity
As a multicultural industry expert, I bring a passion for customer-centric solutions and 7 years of experience in direct sales, B2B relationships, business development, product support, customer service, and administration. Proficient in MS Office (Word, Excel, PowerPoint, Outlook), I drive business growth, streamline operations, and deliver exceptional customer satisfaction. With a proven track record of building strong relationships, driving sales growth, and improving operational efficiency, I provide tailored solutions that meet clients' unique needs
项目
工作经历
Administrative Support Coordinator
Administrative Support Coordinator Dec 2023 - Present (Promoted)
• Admin support and office management • Travel and meeting coordination
• Records and database management
• Reporting and documentation
• Customer service and communication • Event planning and coordination
• Inventory and supply management
• Office equipment maintenance
Sales & Customer Service Representative
• Drove B2B sales growth through customer relationship building and product knowledge • Provided exceptional customer service, ensuring timely issue resolution
Technical Support Specialist
• Installed, configured, and troubleshot desktops, laptops, printers, and Microsoft Office software • Configured and maintained networks, ensuring anti-virus updates and malware removal
• Managed user accounts, resolved hardware/software issues, and optimized system performance
Digital Customer Services Executive
DIGITAL CUSTOMER SUPPORT EXECUTIVE
Handled customer interactions
Ensured appropriate collection procedure maintain the customer
Answered calls professionally providing complete information about products, obtain details about complaints
Followed up ensuring relevant actions were taken on clients complaints
Managed to keep records of customer interactions, complaints, comments as well as action
Executive Product Support
EXECUTIVE
Deal with B2B and walk in customers to source, sell and supply effectively
Handle distressed clients and effectively diffuse difficult situations professionally
Collaborate with customers, invoice, pick parts and package items for over the counter sales effectively
A high understanding of computer and network administration helps me easily gain a working knowledge of
any software system in a very short period of time
Receive daily stock shipments, stock items according to our inventory system, check off shipments and
generate PO numbers for internal and external use
Customer Services Executive
CUSTOMER SUPPORT EXECUTIVE
Handled customer interactions
Ensured all new admission call activities are in accordance to set guidelines
Shared best practices and knowledge with colleagues and teams helping achieve the sales targets
Ensured appropriate collection procedure maintain the customer service focus
Overcame clients objections/rejections to company products and convened them
Answered calls professionally providing complete information about products, obtain details about
complaints
Followed up ensuring relevant actions were taken on clients complaints
Managed to keep records of customer interactions, complaints, comments as well as actions taken, process.
