My Achievement includes:Managing team of 25 members of customer care (Email support+Calling) of UK region. Completing daily task of required tickets, also with performing office tasks.Submitting daily reports to senior supervisor related to daily task completion, attendance schedule and finance management report. Interviewing on weekly basis for new team members.Scheduling training time for new teammates.Giving more than 90% of performance andcompletion rate on daily basis. Monitoring and managing response time.Makes new templates as per the requirements.Having vast knowledge of Amazon, eBay, Debenhams, The Range, Wilko, Aosom, JIRA, Zendesk, Edesk.

Major responsibilities include email response to customers of eBay and Amazon.
Develop customer support solutions 
Interact with the backend team for order processing or the address update. 
Contact customers for follow up. 
Using Order management software for order processing. 

Train and assist staff with computer usage 
Checking the working of the team 
Responsibily of the day to day activities and ensure smooth working and remove errors in works
Getting feedback and resolve any issues or conflicts

Use computers for various applications, such as database management or word processing
Making and handling of Email campaigns
Transform Raw data into excel work for further working
Managing and using software to extract email data 
Compile, sort and verify the accuracy of data before entering
Locate and correct data entry errors or report them to supervisors
Compare data with source documents, or re-enter data in verification format to detect errors