工作经历

公司标识
Customer Support Officer
Abacus Consulting
Sep 2023 - Jul 2024 | Lahore, Pakistan


ObjectiveIm a detail-oriented professional with a background in customer support, looking to move into a Quality Control role. Im skilled at spotting issues, solving problems, and ensuring high-quality standards, and Im excited to bring these skills to a new position.Experience SummaryI my previous job as a Customer Support Specialist, I learned a lot about what makes a good product or service. Heres how my experience is relevantProblem-Solving I was good at figuring out and fixing customer issues quickly and effectively.Quality Assurance I made sure that our customer interactions met company standards, which helped improve our service.Process Improvement I gave feedback that led to better ways of doing things, which made our service more efficient.Attention to Detail I kept accurate records and used them to make informed decisions and improvements.Teamwork I worked with different teams to solve quality problems and put solutions into action.

学历

Islamia University
中级/A级, 理学院(工程预科), FSC‎
Science
等级 A
2017

技能

熟练 Call Handling
熟练 Chat Support
初学者 Claims Handling
熟练 Client Acquisition Skills
熟练 Client Dealing
熟练 Client Dealing 
熟练 Communication Skills
熟练 Configuration Switches
熟练 Customer Care Representation
熟练 Customer Contact Skills
熟练 Customer Satisfaction Management
初学者 Data Comparison
熟练 Document Handling
熟练 Email List Management
熟练 General Office Skills
熟练 Listening to Customers
初学者 Microsoft Excel
初学者 Microsoft Power Point
初学者 Microsoft Project
熟练 MIT Knowledge
熟练 Office Support
熟练 Persuasion Customer
熟练 Problem Solving Skills
初学者 Records Management
初学者 Revenue Cycle Management
中级 Satisfaction StatisticsEmpathy,Adaptability, Ability to Use Positive Language,Clear Communicatio
初学者 Typing Speed
初学者 US Healthcare Billing

语言

熟练 乌尔都语
中级 英语

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