概要

Dedicated and detail-oriented professional offering four years of experience in resume writing combined with proven success in delivering exceptional customer service. Proficient in conducting calls with international customers, addressing inquiries, and resolving complex issues with efficiency and professionalism. Well-versed in cross-selling and up-selling company products/services by delivering persuasive sales pitch. Proficient in leveraging MS Office Suite for documentation and reporting to maintain accurate records. Exceptional time management, always meeting deadlines and prioritizing tasks effectively. Highly reliable and committed to providing excellent administrative support. Instrumental in developing and implementing process improvements to enhance service delivery, reduce response times, and increase customer retention rates

工作经历

公司标识
Team Leader / Executive Resume Writer
Tenonnet
Jan 2019 - 代表 | Lahore, Pakistan

Coordinated and steered team meetings, encouraging active participation, and fostering a collaborative environment that promoted open communication and idea sharing. Monitored team performance and productivity, providing ongoing feedback and coaching to optimize individual and team performance. Created and implemented effective strategies for workload distribution and resource allocation, ensuring efficient utilization of team members' skills and maximizing productivity. Developed and maintained strong relationships with clients and stakeholders, ensuring effective communication, managing expectations, and addressing any concerns or issues. Streamlined processes and workflows by implementing automation tools and systems, resulting in increased efficiency and reduced manual efforts. Fostered client relationships by addressing inquiries regarding the writing process or their resumes promptly and effectively. Offered insightful career counseling to clients, providing guidance on effective networking strategies and optimizing online job applications.

Conducted regular performance appraisals for team members, identifying areas for improvement and implementing development plans to enhance individual skills and career growth.
Identified training needs within the team and facilitated appropriate training and development opportunities, enhancing team members' knowledge and competencies.

公司标识
Freelancer
Fiverr.com
Sep 2018 - Nov 2021 | Lahore, Pakistan

Provided exceptional services in creating appealing P&IDs of chemical process through leveraging various tools such as MS Visio, Adobe Illustrator, and MS PowerPoint. Delivered other projects spanning data entry, data management on large spreadsheets, and web scrapping. Transformed data from images to Word and Excel for numerous clients.

Demonstrated success in spearheading multiple projects simultaneously and delivering quality work within strict deadlines.

学历

COMSATS University Lahore Pakistan
学士, 理工学士, ‎
Chemical Engineering
CGPA 3.1/4
2019

技能

熟练 Adaptive Management
熟练 Admin Tasks Management
中级 AI Prompting
初学者 Artificial Intelligence Knowledge
初学者 Building Organizational Capability
熟练 Client Relations Management
初学者 co-author of review paper
中级 Content Writing
熟练 End to End Sales
中级 Equipment Maintenance Coordination
熟练 Excellet Communication Skills
熟练 Fleutn in English
中级 Fluent in Engslih
熟练 Hygine Management
中级 Influential Communicator
初学者 Interpersonal Leadership
初学者 Laboratory Operations Management
熟练 MIT Knowledge
初学者 MS VISO
中级 Negotion Skillsa
初学者 Organizational Development
初学者 Presentation Development
初学者 Problem Solving
熟练 Problem Solving Skills
初学者 Production Operations Handling
中级 Quality Standards Maintenance
熟练 Record Keeping
初学者 Relations Management
初学者 Research Asistant
熟练 Restful APIs
熟练 Strong Communication Skills
初学者 Technical Proficiency
初学者 Time Management 
熟练 Timely Delivery
中级 Work Effectively
初学者 التسويق عبر وسائل التواصل الاجتماعي"
熟练 تقييم المناهج الدراسية
熟练 تمثيل رعاية العملاء
熟练 تواصل بوضوح
初学者 رسم الآلات
熟练 رعاية العميل
中级 علم الأشعة البعادي

语言

熟练 旁遮普语
熟练 英语
熟练 乌尔都语

AZAM 联系人

Naeem Ullah Khan
Olympia Chemicals Limited