概要

Dynamic professional with a BA in Political Science and Journalism fromthe University of the Punjab. Versatile with a certificate in ClinicalAssistance. Proven expertise in customer support and foreign exchange,with a strong focus on effective communication, problem-solving, andcompliance.

工作经历

公司标识
Customer Support Executive
Switch Enterprises
Jun 2022 - Jan 2023 | Lahore, Pakistan

Coordinate and manage the schedules of truck drivers to ensureproducts and goods are picked up and delivered in a timelymanner.Receive calls for truck services and contact their fleet of truckdrivers to arrange the pickups and deliveries.Delivered excellent customer service through effectivecommunication and problem-solving.Thrived in a fast-paced environment, meeting project deadlineswith top-notch results.

公司标识
Officer
Link International Currency Exchange PVT LTD
Oct 2018 - Oct 2021 | Lahore, Pakistan

Over 2 years of experience in the foreign exchangeindustry, specializing in transaction execution throughWestern Union, RIA, and Money Gram.Proficient in handling customers and negotiating foreigncurrency sales/purchases, with a strong focus onmaintaining accurate records and adhering to SBP, SOPs,Audit, Policies, and regulations.Managed transactions and maintained accurate recordsin compliance with company policies.

学历

University of the Punjab
硕士, , B.A‎
所占比重 60%
2018
Govt. Rabia basri college for women
中级/A级, , F.A‎
所占比重 45%
2015
Bourn Hall High School for Girls
非预科, Matric in Science‎
Completed
2013
Punjab Vocational Institute
证书, Clinical Assistant‎
Completed

技能

熟练 Ability to Maintain Professionalism
中级 Accounting
熟练 Achieve Target
熟练 Adaptability
中级 Administration
熟练 Advocate of Teamwork
熟练 Attention to Detail
熟练 Branch Support
熟练 Branch Support.
中级 Cash Flow Management
熟练 Cash Handling
中级 Cash Handling Experience
熟练 Client Support
初学者 Client Dealing
熟练 Client Dealing 
熟练 Client Focused
熟练 Client Relationship
熟练 Communication and Interpersonal Skills
熟练 Communication Skills
熟练 Confidential Data Handling
熟练 CRM
熟练 Customer Acquisition Skills
中级 Customer Analysis
熟练 Customer Care
熟练 Customer Care Representation
熟练 Customer Relationship Management
熟练 Customer Satisfaction Management
熟练 Customer Serivce Skills
熟练 Customer Service
熟练 Customer Service Skills
熟练 Customers Security
熟练 Data Entry
熟练 Documentation Management
熟练 Email List Management
熟练 End to End Sales
中级 Financial Management
中级 Foreign Exchange Management
熟练 Front Desk Mangement
熟练 Google Docs Knowledge
熟练 GRN Posting
中级 Growth Analysis
中级 Guest Management
熟练 Handle Stressful Situations
熟练 Handling Assignments
初学者 HR
熟练 Interpersonal SKills
熟练 Knowledge of POS
中级 Listening to Customers
熟练 Live Chat Handling
熟练 Manage Client Relationships

语言

熟练 英语
中级 旁遮普语
熟练 乌尔都语