Energetic Customer Service Representative with 12 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Collaborate with the directors to identify, attract, and recruit highly qualified doctors, specialists, and medical professionals to join our network.Develop and nurture relationships with medical services expert witness providers to enhance our service offerings and expand our network.Identify and pursue new business opportunities by proactively reaching out to companies in the healthcare industry and promoting our services.Cultivate and maintain relationships with key stakeholders, including doctors, medical professionals, medical agencies, solicitor firms and potential clients, to foster long-term partnerships.Stay updated on industry trends, competitor activities, and market developments to identify areas for growth and maintain a competitive edge.Track and analyze key business development metrics, generate reports, and provide insights to the management team to drive informed decision-making.
Primary responsibility in recruitment of new interpreters and translators. Responsible for facilitating orientation, testing, on-boarding, and follow-up with new interpreters and translators. Training of new staff. Make sure kpi's set by the management are followed by the team. Sending daily and weekly reports to the managers. Keeping the track record of holidays and break timings of the team.
It's a Uk based company provides interpreting services to the clients in all over UK. My job description as Linguist executive is to assign bookings to the interpreters giving reminders about their assigned bookings, handling queries related to the bookings.
It is a UK based company. Working as a customer service representative as a liaison between company and the customer. Using inbound phone calls/ emails or outbound calls. Taking orders from the customers on SAP HANA software
Worked as a collection officer this company is the channel partner of DUBAI ISLAMIC BANK providing customer services to the customer of Dubai Islamic bank and also providing debt collection services to DUBAI ISLAMIC BANK UAE, ETISALAT and many more banks in UAE.
From year 2014 to 2016 worked in the customer service providing services and information to the customers regarding the brands and the articles. Then I switched to the shipping department to get some experience in handling stock and to get knowledge about the brands and making orders list as per customer and stores requirements.
Providing customer services to the customer in the shopping mall, listen to the concerns and providing ease to the customer. Also used to handle lost and found department.