概要

Energetic Customer Service Representative with 12 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

工作经历

公司标识
Assistant Manager Business Development
Concise Medico
Mar 2023 - 代表 | Islamabad, Pakistan

Collaborate with the directors to identify, attract, and recruit highly qualified doctors, specialists, and medical professionals to join our network.Develop and nurture relationships with medical services expert witness providers to enhance our service offerings and expand our network.Identify and pursue new business opportunities by proactively reaching out to companies in the healthcare industry and promoting our services.Cultivate and maintain relationships with key stakeholders, including doctors, medical professionals, medical agencies, solicitor firms and potential clients, to foster long-term partnerships.Stay updated on industry trends, competitor activities, and market developments to identify areas for growth and maintain a competitive edge.Track and analyze key business development metrics, generate reports, and provide insights to the management team to drive informed decision-making.

公司标识
Team lead - Linguist Recruitment Department
EMPIRE GROUP
Jan 2022 - Dec 2022 | Islamabad, Pakistan

Primary responsibility in recruitment of new interpreters and translators. Responsible for facilitating orientation, testing, on-boarding, and follow-up with new interpreters and translators. Training of new staff. Make sure kpi's set by the management are followed by the team. Sending daily and weekly reports to the managers. Keeping the track record of holidays and break timings of the team.

公司标识
Linguist Executive
EMPIRE GROUP
Aug 2021 - Dec 2021 | Islamabad, Pakistan

It's a Uk based company provides interpreting services to the clients in all over UK. My job description as Linguist executive is to assign bookings to the interpreters giving reminders about their assigned bookings, handling queries related to the bookings.

公司标识
Customer Service Representative
Medina Dairy LTD
Aug 2020 - Mar 2021 | Islamabad, Pakistan

It is a UK based company. Working as a customer service representative as a liaison between company and the customer. Using inbound phone calls/ emails or outbound calls. Taking orders from the customers on SAP HANA software

公司标识
Collection Officer
Fiso Connect
Sep 2019 - Apr 2020 | Islamabad, Pakistan

Worked as a collection officer this company is the channel partner of DUBAI ISLAMIC BANK providing customer services to the customer of Dubai Islamic bank and also providing debt collection services to DUBAI ISLAMIC BANK UAE, ETISALAT and many more banks in UAE.

公司标识
Customer Service And Shipping Coordinator
M.H Alshaya Group
Sep 2014 - Aug 2019 , United Arab Emirates

From year 2014 to 2016 worked in the customer service providing services and information to the customers regarding the brands and the articles. Then I switched to the shipping department to get some experience in handling stock and to get knowledge about the brands and making orders list as per customer and stores requirements.

公司标识
Customer Services And Help Desk Services
Al Manal Center L.L.C
Apr 2012 - May 2014 , United Arab Emirates

Providing customer services to the customer in the shopping mall, listen to the concerns and providing ease to the customer. Also used to handle lost and found department.

学历

University of the Punjab
学士, 贸易学士, B.Com , Bachelors In Commerce‎
Commerce
等级 A
2011
Punjab College of Information and technology
中级/A级, 贸易学学生, I.Com , Intermediate In Commerce‎
Banking, Commerce, Economics
等级 B+
2008

技能

熟练 Active Listener
熟练 Appointments Scheduling
熟练 Aseptic Technique Knowledge
中级 B2B Business Development
中级 B2B Sales
熟练 Binding Knowledge
熟练 Bossiness Development Strategies
熟练 Budgeting & Forecasting
熟练 Build Strong Teams
熟练 Building Security Management
熟练 Business Development Skills
中级 Business Development Strategies
熟练 Capacity Forecasting
熟练 Client Correspondence
熟练 Cold Room Management
熟练 Communication for Development
熟练 Communication Skills Listening
熟练 Communion Skills
熟练 Computer Proficient
中级 Content Writing
熟练 Conversation Awareness
熟练 Coordination Skilla
熟练 CRM Command
中级 CRM Command
熟练 Customer Acquisition Skills
初学者 Customer Focus
熟练 Customer Interaction Management
熟练 Customer Relation Management
熟练 Customer Relationship Management
中级 Customer Satisfaction Management
熟练 Customer Service Skills
熟练 Database Impact
熟练 Database Management 
熟练 Dental Equipment Knowledge
熟练 Email Marketing
熟练 Email Writing
熟练 English in Fluent
熟练 Excellent Written English Communication
中级 Export Development
熟练 Finance Administration
熟练 Fluent In In English
熟练 Global Customer Services
熟练 HFO Operations Handling
熟练 Installation Process
熟练 Installation Process Knowledge
熟练 Lead Generation
熟练 Leadership Qualities
熟练 Listening Skills
熟练 Logistics Management
熟练 Logistics Systems Knowledge

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语