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概要
I am Muhammad Shakeel. Well motivated to work in different situations and with different people. Having good experience in support and Networks.
工作经历
IT System Engineer
Supporting Engineers for Installing new hardware and software and Performing system upgrade.
Taken a part in Network management and troubleshooting.
Supported engineers for managing system backup and recovery.
Executed systems cyber security requirement and implementation with engineers.
Writing up accurate reports that can be understood by a non-technical audience.
Coordinating the activity of different teams and engineering staff.
Involved in the resolution of system, hardware, software & infrastructure problems.
IT Support Engineer
Provided technical assistance and support for hardware, software, and network issues via phone, email, and in-person.
Troubleshot and resolved technical issues related to desktops, laptops, printers, servers, and network devices.
Installed, configured, and maintained computer systems, servers, and network devices.
Managed and maintained computer hardware, software, and network infrastructure.
Documented technical issues and resolutions in the helpdesk ticketing system.
