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概要
• Customer-oriented professional with a reputation for service, satisfaction, and results.
• Effective leader with the ability to build and mentor highly productive and motivated teams.
• Proven ability to quickly learn and utilize new methods, systems and procedures.
• Having experience in the field of Customer Services and retail ops.
• Self-motivated, quick learner and team player with good communication skills
• Effective Team player.
• Effective communicator with the ability to present complex information to diverse groups and individuals.
工作经历
Store Manager
Manage overall operations of the store e.g. customer’s services, inventory, display management, visual merchandising, staff training and evaluation
To manage the stock level and make key decisions regarding stock ordering
Maintains relationships with customers by providing support, information, and guidance
Sells products by establishing contact and developing relationships with customers
Properly checking of shelf and window and display items as instructed by management
Frequent cash and inventory audits
Collaborate with team to achieve better results
Reviewing sales performance
Aiming to achieve monthly or annual targets
Staff management shifts, off days, lunch times etc.
Collecting customer’s data and feedback about new launchings
Payroll making of employees and daily attendance update (Staff, Cleaners, Security Guards
Retail Store Manager
Responsible to look after “SSS” management; Sales, Stock and Staff management
To analyze sales of the department on MTD & YTD Sales analysis against last year and their growth
Responsible to render effective assistance & support to superior managers (Area Manager)
Handling all customer complaints regarding faulty products, returns, exchanges and take appropriate action
Overall inventory management consisting of forecasting, reordering, & maintaining appropriate stock level, minimizing shrinkage, visual merchandising, replenishment, receiving and checking of Stock sent from Warehouse
Managing staff including, interviewing and hiring new staff, conducting performance reviews, and providing on the job training
Coordinate with procurement department for store maintenance issues and follow up
Make sure all items are displayed properly
Ensuring high levels of customers satisfaction through excellent service
Make sure salesmen are fully aware of how to deal with customers and have complete product knowledge greeting Customers in a friendly manner
Responsible for internal and external inventory and cash audits
Sales Supervisor
Responsible for dealer management
Visit area with sale persons for brand launching and complaint resolution
Responsible to increase brand availibilty in designated area
Responsible for branding and posture work
Maintain record list of shops visited with their cell No. for whole area and report to AM Supervise sale promotions campaigns
