Dynamic and results-oriented professional with over 20 years of experience in Sales & Marketing, Banking Operations, Financial Institutions and Business Development. Recognized for delivering exceptional customer service, achieving revenue growth, and ensuring regulatory compliance. Proficient in Trade Finance, SWIFT Operations, Customer Relations, and Transaction Monitoring. Adept at resource optimization, team development, and driving innovative solutions to meet business objectives.
- Established and maintained strong client relationships through exceptional customer service.- Spearheaded client acquisition efforts, achieving measurable growth.- Delivered tailored financial advice and promoted wealth management products.- Conducted market research to identify and capitalize on new business opportunities.- Successfully closed deals and participated in strategic marketing initiatives.
- Promoted trade finance products, including letters of credit, SBLCs, and export credit.
- Developed new trade finance channels across diverse industries.
- To facilitate favorable transactions, including issuing letters of credit, factoring, export credit and insurance, SBLC, etc., between confirmed customers and the Company, with a focus on Trade Finance Marketing.
- Founded and managed a successful office supply business.
- Established a steady client base through strategic marketing and excellent service.
- Provided customized financial advice and promoted wealth management products.
- Engaged in client presentations, proposal drafting, and business development.
- Proactively acquired new clients through own means and dynamic range of business development.
- Worked closely with the Regional office by reporting to them regularly and seeking guidance from them on work-related matters.
- Supervised both Inward and Outward Remittances, following regulatory guidelines and ensuring high-quality customer service within the prescribed (TAT) Turn-Around-Time.
- Completed scrutiny of all Incoming MT-103 SWIFT messages and credited funds into the customer's account.
- Ensured 100% compliance with the Bank's Service Management Program.
- Adhered to all regulatory guidelines outlined in SBP's FE Manual & AML regulations.
- Reported Foreign Exchange Transactions to SBP through ITRS.
- Ensured 100% adherence to the Bank's Policies & Procedure manual on Funds Transfer and Inter-Office Memorandum on Remittances.
- Liaised with the State Bank for approvals related to Outward remittances.
- Authorized SWIFT messages for Outward Foreign Remittances.
- Handled Centralized Foreign Outward Bill for Collection (FOBC).
- Prepared Daily & Weekly SBP SCRA Reporting.
- Prepared Monthly Special Foreign Currency Accounts (SFCA) Reporting.
- Prepared Monthly Foreign Exchange Returns of the Centralized International Remittances Section.
- Prepared Quarterly SWIFT Reporting.
- Checked and controlled all Duplicate Payments.
- Timely informed/reported to concerned departments regarding non-reporting Financial MTs.
- Involved in all Branch Operations.
- Adherence to all regulatory guidelines related to Branch Banking Operations.
- Authorized all transactions and vouchers and clearing.
- Responsible for all Cash replenishment in ATM.
- Responsible for all Cash sorting and disbursement of excess cash to Cash House.
- Daily / Weekly / Monthly Cash transaction reporting to State Bank of Pakistan.
- Checking & releasing all Financial Payments.
- Controlling all transmitted/authorized Financial Payments through exact correspondence banks.
- Checking & controlling all Duplicate Payments.
- Timely informed/reported to concerned departments regarding non-reporting Financial MT's.
- Processed both Inward and outward Remittances as per regulatory guidelines within the prescribed Turn Around Time (TAT).
- Issued PRC against Inward Remittances.
- Prepared IRV/R Forms for SBP Reporting.
- Solved the queries against Inward Remittances.
- Worked as a SWIFT Operator on the SWIFT Alliance System.
- Handled Centralized Foreign Outward Bill for Collection (FOBC).
- Prepared IRV/R Forms for SBP Reporting.
- Distributed Incoming and Outgoing SWIFT Messages to respective departments.
- Reported Foreign Exchange Transactions to SBP through ITRS.
- Ensured that satisfaction and prompt solutions were provided to the Customers.
- Processed Inward Remittances according to regulatory guidelines within the prescribed Turn-Around-Time.
- Prepared MT-103 Outward Messages.
- Prepared MT-199 & MT-999 Inquiry Messages.
- Prepared MT-110 SWIFT Messages against FDD Issuance.
- Worked as a SWIFT Operator on the SWIFT Alliance System