Work as Outbound officer to Handel customer Queries regarding bank products, services, Visa Debit card and Credit card maintenance and to handle customer Complaints, issues and Quire’s.
 Deliver personalized services to customers on various casing products, accounts, Loans and different services and enquiries in pleasant manner. 
 Responsible for dealing technical queries related to visa credit cards, debit cards, Internet banking and accounts related issues, and branch banking related Information to the customers.
 Maintaining a strong communication channel via constant coordination with Nationwide Branches and sub offices.
 Identify cross-sell opportunities during customer interaction and to convert Opportunities if sales to enhance and strengthen customer relation.

Work as Outbound officer to Handel customer Queries regarding bank products, services, Visa Debit card and Credit card maintenance and to handle customer Complaints, issues and Quire’s.
Having experience for chat services and Video calling services provided by Faysal bank limited to Handel all the queries information complaints of customers.
 Deliver personalized services to customers on various casing products, accounts, Loans and different services and enquiries in pleasant manner. 
 Responsible for dealing technical queries related to visa credit cards, debit cards, Internet banking and accounts related issues, and branch banking related Information to the customers.
 Maintaining a strong communication channel via constant coordination with Nationwide Branches and sub offices.
 Identify cross-sell opportunities during customer interaction and to convert Opportunities if sales to enhance and strengthen customer relation.
 To ensure that all customer problems and queries get resolved in the minimum Possible time frame (To do online resolution, to log the query in the problem
Resolution system).
 Keeping records of customer interactions and transactions, recording details of Inquiries, complaints, and comments, as well as actions taken results and any planned adjustments.

Work as Outbound officer to Handel customer Queries regarding bank products, services, Visa Debit card and Credit card maintenance and to handle customer Complaints, issues and Quire’s.
Achieve a milestone of scoring 96% in performance in monthly Performance report according to assign KYCS.
Deliver personalized services to customers on various casing products, accounts, Loans and different services and enquiries in pleasant manner. 
 Responsible for dealing technical queries related to visa credit cards, debit cards, Internet banking and accounts related issues, and branch banking related Information to the customers.
 Maintaining a strong communication channel via constant coordination with Nationwide Branches and sub offices.
 Identify cross-sell opportunities during customer interaction and to convert Opportunities if sales to enhance and strengthen customer relation.
 To ensure that all customer problems and queries get resolved in the minimum Possible time frame (To do online resolution, to log the query in the problem
Resolution system).
 Keeping records of customer interactions and transactions, recording details of Inquiries, complaints, and comments, as well as actions taken results and any planned adjustments.