• Responsible for Installing, configuring, securing, managing and monitoring
VMware vSphere,ESXi clusters in multiple data centers.
• Install and upgrade computer components and software, manage virtual
servers, and integrate automation processes.
• Perform or delegate regular backup operations and implement appropriate
processes for data protection, disaster recovery, and failover procedures.
• Manage user accounts, credentials, permissions, access rights, storage
allocations, and active directory administration.
• Answer IT support tickets and administration demands sooner rather than
later, guaranteeing appropriate documentation and goal.
• Secure system integrity from any breaches or viruses and play an essential role
in risk-mitigation planning, including creating backup plans, safeguards for
data, user security policies, and identity management.
• Develop and execute backup and recovery plan.
• Monitoring system performance to ensure everything runs smoothly and
securely.
• Monitor data-center health using existing management tools, and respond to
hardware issues as they arise; help build, test, and maintain new servers
when needed.
• Solid experience using VMware vSphere, vCenter and ESXi virtual computing
methods.
• Infrastructure, DNS, DHCP, Print Server and Hyper-V.
• Investigating and Diagnostics, Lead Preventive Support and Crisis Fixes on Basic
Offices Hardware inside the Server farm as indicated and on time.
• Assist people who are located far away using a range of communication
methods, such as email, phone, and remote desktop software.
• Give nearby and far off specialized help (Level 1 and Level 2) to end-clients,
including investigating equipment, programming, operating system (Linux/
Windows) and organization issues.
• Analyzing network data and infrastructure to determine inefficiencies and
problems.
• Developing and designing network architecture and computer systems
infrastructure.
Rashid Ismail
Date of birth: 25/02/1998 Nationality: Pakistani
Home : KHASRA NO. 148 KHUTE 376 KHATOONI 808 FERO BAGHRIAN GREEN
TOWN, 54000, Lahore, Pakistan

 Email: [email protected]  Phone: (+92) 3104750142
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• Overseeing the development, installation, configuration, and administration of
computer systems.
• Monitoring computer systems and networks for viruses, malfunctions, and
errors.
• Ensuring the highest levels of systems and infrastructure availability.
• Keeping abreast of the latest advancements in technology, protocols, and best
practices.
• Implementation and configuration of Network Attached Storage (NAS) and
Storage Area Network (SAN).
• Installation and Implementation of Kaspersky and Symantec Server to secure
the windows.
• Configure and maintained active directory, user management, implementing
various policies for the user.
• Overseeing the deployment of CCTV DVR/NVR camera configurations and
overseeing the recorded data.
• overseeing the setup of all DC services, such as CCTV, power and network
connectivity, hardware installation, racking and stacking, and hardware.
• Dispatching IT equipment to remote users and other facilities in time.

• Administration and Management of Microsoft Office 365 tenet
• Management of Microsoft Teams, SharePoint, and Exchange Online.
• Troubleshoot and resolve issues related to Office 365 functionality.
• Assist in the configuration and deployment of Office 365 tools and features.
• Manage and administer Office 365 applications, including but not limited to
Outlook, SharePoint, and OneDrive.
• Team up with the IT group to carry out and keep up with IT framework,
frameworks, and arrangements.
• Installing all kinds of operating systems.
• Work on a ticketing system to resolve user problems.
• Guaranteeing acquisition demands are documented in time for clients to keep
away from any superfluous postponements.
• Support all the departments through Email, Teams, and direct interaction.
• Data center management and administrating hardware installations/removal.
• Perform routine maintenance tasks on computer systems, ensuring optimal
performance.
• Maintain accurate records of IT assets, including hardware and software
inventory.
• Conduct regular audits of IT equipment and update inventory databases.
• Coordinate procurement and disposal of IT assets as needed.
• Overseeing tickets/errands alloted by Administration Work area inside the
concurred SLA/OLA.
• Implement and enforce IT security policies to safeguard organizational data.
• Ensure compliance with software licensing agreements and regulatory
requirements.
• Create and update documentation for IT procedures, troubleshooting guides,
and knowledge base articles.
• Provide basic technical support for Azure cloud services, including virtual
machines, storage, networking,and identity services.
• Collaborate with internal teams to resolve complex technical challenges.
• Assist users in navigating and troubleshooting issues related to Azure
resources.
• Diagnose and resolve problems with Azure deployments and configurations.
• Work closely with customers to understand and address their support needs.
• Escalate issues to senior support personnel or Microsoft support when
necessary.
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• Install, upgrade, and configure operating systems and software applications.
• Management of virtualization.
• Dispatching IT equipment to remote users and other facilities in time.
• Infrastructure upgrades/enhancement.
• Monitoring of infrastructure.
• Automation of routine tasks.
• 24/7 Support activities