A ticketing and reservation officer is responsible for managing ticketing and reservation operations in various industries, such as airlines, hotels, travel agencies, event management companies, and transportation services. Their primary role is to facilitate the booking and reservation process for customers and ensure a smooth and efficient experience. Here is a description of the responsibilities and skills typically associated with the role of a ticketing and reservation officer.Booking and Reservation Management The officer handles the entire booking and reservation process, including issuing tickets, making reservations, and confirming arrangements. They ensure accuracy in the booking details, such as passenger information, dates, destinations, and preferences.Customer Service Ticketing and reservation officers interact with customers, either in person, over the phone, or through email, to provide assistance and resolve queries related to bookings, schedules, fares, or any other travel-related information. They maintain a high level of professionalism and provide excellent customer service throughout the interaction.Knowledge of Reservation Systems Ticketing and reservation officers are familiar with reservation systems used in their industry, such as computerized airline reservation systems (Amadeus, Sabre), hotel management systems, or online booking platforms. They utilize these systems to check availability, make bookings, and retrieve information efficiently.Able to use sabre Able to use GALAble to use AmadeusKnowledge of Airlines

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