Dooney & Bourke.com & ILoveDooney.comRespond to customer queries in a timely and accurate way, via phone, email or chat  Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)  Update our internal databases with information about technical issues and useful discussions with customers  Monitor customer complaints on social media and reach out to provide assistance.  Share feature requests and effective workarounds with team members  Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved  Gather customer feedback and share with our Product, Sales and Marketing teams.Doheny.comServes customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.West CorManage and create Excel spreadsheets and pivot tables to analyze hiring metrics, employee retention, and terminations for client businessesCreate graphs and pie charts to provide data visualization for trends related to payroll, compensation, benefits, values.SmartMouth.comProcessing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Dooney & Bourke (Voice)Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs.

Customer Support/Store Head
Daraz Seller (Anamta Mart) since 2018


Lead and maximized ecommerce sales, and achieved goals and customer satisfaction levels.
Analyzed and monitored sales and revenue generation through website traffic.
Managed budget for all ecommerce functions including expenses and sales.
Ensured compliance to industry standards and customer expectations while managing projects and vendor relationships.
Developed, enforced and ensured adherence to policies and procedure

SalesMark an Online store Manager at Amazon, ebay and Ali express as E commerce Support Manager.
Looking after 1 million products, managing SKU
*Sales
*Inventory Manager
*Database Manager
*Listing
*Packing
*Order Processing
Duties;
Maximising sales across the company online product range.
Deciding where to place the call of action to purchase an item on the web page.
Spearheading different ecommerce projects across various departments.
Ensuring that the website delivers a great customer experience.
Planning ahead and having a comprehensive digital marketing plan for the current and next year.
Analysing previous marketing campaign results with recommendations for optimisations and strategy improvement.
Liaising with the inventory and purchasing teams for newly available stock to advertise.
Utilising web analytics to improve business performance.
Identifying areas for opportunity and improvement within the ecommerce section of the site.
Completing weekly and monthly reporting of key site such as sales performance, conversion, traffic and average transaction value.
Developing effective ad profitable affiliate marketing programs.
Ensuring that any stored customer data is secure against threats from cyber criminals.
Ensure content for new products is uploaded on time and is 100% accurate.
Identifying best sellers.