Team Management:
 

Supervise and coordinate the activities of the operations team.
Provide training, coaching, and performance feedback to team members.
Schedule and assign tasks to ensure smooth operation and meet production goals.

Operational Efficiency:
 

Monitor and evaluate the efficiency of operational processes.
Implement improvements to enhance productivity and reduce costs.
Ensure compliance with company policies, procedures, and safety regulations.

Quality Control:
 

Oversee quality control processes to maintain high standards.
Address and resolve any quality issues or customer complaints promptly.

Inventory and Resource Management:
 

Manage inventory levels and ensure timely replenishment.
Optimize the use of resources and materials to minimize waste.

Reporting and Documentation:
 

Prepare and submit operational reports as required.
Maintain accurate records of operations, including performance metrics and incidents.

Problem Solving:
 

Identify and address operational issues in a timely manner.
Implement solutions to prevent recurring problems and improve processes.

Safety and Compliance:
 

Ensure adherence to safety protocols and legal regulations.
Conduct regular safety audits and address any safety concerns.

Vendor Management:
Onboarding new vendors and ensuring they meet platform standards. Maintaining positive relationships with existing vendors. Negotiating terms and conditions with vendors to optimize pricing and service levels. Conducting regular vendor performance reviews.
• Inventory Management: Monitoring and managing inventory levels to prevent stockouts or overstock situations. Implementing effective inventory control measures. Coordinating with vendors to ensure timely and accurate product shipments.
• Order Fulfillment: Overseeing the order fulfillment process to ensure timely and accurate deliveries. Implementing strategies to optimize order processing efficiency. Managing order tracking and resolving any fulfillment issues.
• Quality Control: Implementing and maintaining quality standards for products and services. Conducting regular quality checks on products from different vendors. Addressing and resolving quality-related issues with vendors.
• Customer Service: Collaborating with the customer service team to address customer inquiries and concerns. Resolving escalated customer issues related to product quality, delivery, or other operational matters. Implementing improvements based on customer feedback. Performance Analytics: Monitoring and analyzing key performance indicators (KPIs) related to vendor performance, inventory levels, and order fulfillment. Generating reports to evaluate the overall health of the e-commerce operations. Using data to identify areas for improvement and optimization.

Product listening on website.
Manage stock inventory.
Make calls to customer for Order Confirmations.
Updated Reporting sheets.
Manage cosmetics vendors.
Doing new on board brands.
Process payment cycle of vendor.
Make monthly payment to vendors .
Make invoices and Returns for vendors.
Handle customers complains on phone call or WhatsApp etc...
Complete marketing task assign by CEO.
Make Design on Adobe photoshop.
Payroll and attendance management.
Human resources planning.
Manage all cosmetics vendours.
Cordination with logistics companies.
Social Media Management | Digital Marketing Campaigns
Campaign Planning.
Managing Online Shop with Delivery & Dispatch Returns.
Plan and schedule deliveries to meet customer needs.
Assist in inventory management activities including receiving, storing, rotating and handling supplies in distribution center.
Ensure timely and accurate processing of customer order.

Process Customer Billing.
Process Cusromer Order.
Cordinate with Curier Parteners.
Checking other KPO's Report.
Handle Customers Complains.
Assist in record keeping / file management.
Assist in Logistics & Floor Management.
Answers customer questions and confirms and pack customer orders.
Maintain trusting relationships with suppliers, customers and colleagues.

Assign files to employees.
Make daily attendance of employees.
Check File process by employees on daily base.
Processed files and Sent to client.
Responds of Emails.