概要

Passionate and proud of my work, with extensive customer service experience in fast-paced environments. Skilled in e-commerce, website inventory management, social/customer service, IT, and organization. A reliable team player who works efficiently alone or with others, driven to continuously learn and grow.

工作经历

公司标识
E-Commerce Executive
Zubaidas JS Group
Jan 2023 - Oct 2024 | Karachi, Pakistan


Manage online product catalogues and listings
Analyze sales data and market trends
Develop and implement e-commerce strategies
Collaborate with marketing teams on promotions and campaigns
Ensure website content accuracy and update product information
Manage inventory levels and stock replenishment
Improve website user experience and conversion rates
Stay updated on industry trends and competitor analysis

公司标识
Customer Service Executive
PTCL
May 2021 - Sep 2022 | Karachi, Pakistan


Answer Customer Queries.
Solve Customer Problem.
Provide FCR (first call resolution).
Register Complaints.

学历

Benazir Bhutto Shaheed University
学士, 理工学士, BS Information Technology‎
Information Technology
CGPA 2.89/4
2021

技能

熟练 Agile Leadership
中级 Analyze Problems
中级 Business Development Strategies
熟练 Client Support
初学者 Compliance
中级 Customer Care Executive
中级 Data Collection
中级 Data Comparison
中级 Data Management
中级 Data Mining
中级 E-commerce Consulting
熟练 eCommerce
熟练 eCommerce Knowledge
熟练 eCommerce Knowledge
中级 End to End Sales
熟练 ERP Softwaree
中级 Excel
熟练 Installation Process
中级 Inventory Management
中级 IT Solutions
中级 IT Support Responsibilities
中级 Magento
熟练 MagnetoDB
熟练 Microsoft Excel
熟练 Microsoft Office
中级 Microsoft Powre Point
中级 MS Excel
中级 Ms Excel Excel
熟练 MS Office
中级 Presentation Skills
熟练 Problem Solving Skills
中级 Product Knowledge
熟练 Product Listing
熟练 Product Marketing
中级 Project Management Skills
熟练 Relationship Management
熟练 Strong Verbal Communication
中级 Superior Computer Skills
中级 Supply Management Skills
中级 Typing Speed

语言

熟练 乌尔都语
中级 英语