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概要
Objectives:
Accomplished and goal-driven senior technical Support Engineer with 10+ years of Experience in Technical Support roles ranging from Desktop Support to System Administration and Network Support expertise in utilizing technical knowledge to provide support and troubleshooting techniques to clients.
Consistently recognized for providing an exceptional level of customer service and communication adaptable in fast-paced environments, worked in 1500 + user’s environments.
A self-starter who takes initiative, display leadership and provide effective support to team members and clients.
SYSTEM TROUBLESHOOTING:
Hardware, software, Applications, Web based Applications (Desktop, Laptop)
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OPERATING SYSTEMS: (English & Arabic) Window 7, Window 8, Windows 10, Red Hat Linux.
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SYSTEM ADMINISTRATION:
Desktop Central Manage Engine, SCCM Server.
MICROSOFT SERVERS:
Microsoft Windows Server 2008 R2, 2012 R2, Windows Server 2008, 2003.
Microsoft Exchange 2013, Active Directory & Certificate Services,
DHCP, DNS, FAX Server, FTP, Print Server, MS SQL Server 2012.
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SOFTWARE:
MS Office 2013, MS Office 2016 Email (Outlook, Window Live Mail, Microsoft outlook web access).
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APPLICATION:
(System Based Troubleshooting) ERP, AS400, ABANA Queue Management System, GIS,
Mobility, finance applications, Oracle, Java.
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NETWORKING:
TCP/IP, Routers, Switches, LAN, WAN, VPN, Wi-Fi and Mobility.
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COMMUNICATION:
Cisco and Avaya IP Phones, Cisco Video Conference Tele Presence Devices
(MX 200, 300 and 700 ), Cisco Unified Communications Manager 8.5.
Configuring and installing Cisco IOS Fax Modem, Lync Skype for Business, PDA Personal Digital Assistant Device CN70.
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HELP DESK:
HPE Service Manager, HP ITSM (IT service management)
(Escalate and Resolving ITSM tickets in an organized manner before the SLA breach occurs
L1 , L2 , L3 and L4).
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工作经历
Technical Support Engineer
I am working in Poland in a Private company as an Assistant Director it is not related to my Profession so I work as freelancer also as a Technical Support of some Projects.
Technical Support Engineer
Technical Support Jeddah & Remote Assistance to Branches.
Troubleshooting of Desktop and Laptop (Hardware and software)
Troubleshooting Windows 7 , 8 , 10
Troubleshooting Of Printers HP, Konica, Toshiba, Canon, Panasonic, Zebra.
Troubleshooting Panasonic Toughbook Tablet.
Responsible to Deployed Software and ISO Images through SCCM.
Troubleshooting of ABANA Queue Management System.
Installing and Troubleshooting of PDA and Android Mobile Application.
Troubleshooting ERP Applications (System Related Issues)
Support for GIS Application on Tablet Devices and Mobile Phone.
Troubleshooting of NWC Mobility System.
Troubleshooting of Cisco Video Conference Devices.
Troubleshooting Brother Fax Machines.
Technical Support Engineer
System Administrator
Installing and Configuring Active Directory Domain Services server 2008.
Responsible to Deployed Software and ISO Images through SCCM Server.
Administering Exchange servers 2010 including installation, Configuration and troubleshooting.
Managing, Administrating users and clients for ISA/TMG server.
Responsible to create new user accounts, Email Accounts, Application Accounts Implement User Policies.
End user Support Riyadh & Kingdom wide Branches Remote Assistance.
Responsible to provide total solution for the Desktop / Laptop (Dell / Hp / Acer / IBM).
Escalate tickets to group.
Provide Support Kingdom wide remotely.
Installed and troubleshoot Microsoft Forefront Endpoint Protection.
Support more than 600 end-users with computer, network systems and peripheral devices.
problems, including desktop, laptop, WAN, LAN.
Recommend hardware and software solutions and upgrades using established procurement processes.
Configuration and troubleshooting of Outlook, Incredimail on Desktop / Laptops and Mobiles.
Troubleshot Desktop, Laptop, printers, logon, TCP/IP and other network problems.
Installation and Trouble shooting of Windows XP, Vista, Windows 7, Win 8.
Responsible to provide solution for Fax and wide range of Business Printers and Scanners.
Responsible to Installation and Troubleshooting of Archiving System Application.
System Support Analyst
Attending meetings with vendors (HP/ Dell/ Cisco/ Canon/ Fujitsu etc.) to purchase new devices (Desktop PC / Laptops/ Printers/ Scanners/ IP Phones etc.
Drawing up specific proposals for modified or replacement systems
Analyze user requirements, procedures, and problems to automate processing or to improve existing computer system.
Plans and prepares technical reports, memorandum, and instructional manuals as documentation of program development.
Correspondence with vendors and resolved errors after upgrade new systems
Providing training to users of a new system.
Technical Support Engineer
Major Responsibilities during the period of 16 Months:
Desktop and Network Support.
Windows 2000 Advance Server, Windows Server 2003.
Responsible for Monitoring of MVR Systems & Service Monitoring.
Trouble shooting of MVR Workstations.
Utilization of divers’ security technologies such as firewalls, antivirus.
Maintained daily reports.
Reporting to the Manager.
