As the Manager HR & Admin at DMG Pharmaceutical, I oversee all human resources and administrative functions within the organization. My responsibilities include managing talent acquisition, employee relations, performance management, compensation & benefits, payroll and organizational development. I am also instrumental in developing and implementing HR policies, ensuring compliance with industry regulations, and fostering a positive work environment. Additionally, I handle administrative tasks such as facilities management, office operations, and coordinating company events, contributing to the overall efficiency and effectiveness of the company.

HR Operations:
• Oversee daily HR activities, including employee onboarding, offboarding, and maintaining employee records.
• Ensure compliance with labor laws and regulations, updating policies as necessary.
• Implement HR systems and processes to improve efficiency and accuracy.

Talent Acquisition:
• Lead end-to-end recruitment processes, from job posting and sourcing candidates to interviewing and onboarding.
• Develop and maintain relationships with recruitment agencies and educational institutions to attract top talent.
• Create and execute effective talent acquisition strategies to meet organizational needs.

Succession Planning:
• Identify key positions and develop succession plans to ensure continuity.
• Collaborate with management to identify and develop internal talent.
• Implement career development programs to prepare employees for future roles.

Training & Development:
• Identify training needs and design effective training programs to enhance employee skills.
• Conduct workshops and training sessions on various HR topics.
• Evaluate training outcomes and implement improvements for future programs.

Performance Management:
• Design and implement performance appraisal systems to evaluate and enhance employee performance.
• Conduct regular performance reviews and provide constructive feedback to employees.
• Collaborate with department heads to set performance goals and development plans.

Compensation & Benefits:
• Manage salary structures, incentive programs, and benefits administration.
• Conduct market salary surveys to ensure competitive compensation packages.
• Develop and implement compensation policies in line with industry standards.

Payroll Management:
• Oversee payroll processing, ensuring accuracy and compliance with legal requirements.
• Coordinate with finance to ensure timely and correct salary disbursements.
• Address payroll-related queries and resolve discrepancies.

Employee Grievance Handling:
• Address employee grievances promptly and effectively.
• Ensure a fair and supportive work environment.
• Implement strategies to prevent and resolve workplace conflicts.
• Manage disciplinary actions and grievances in coordination with line managers, ensuring compliance with labor laws and company policies.
• Conducting domestic inquiry proceedings, preparing inquiry reports, issuing warning letters, and maintaining strong coordination with lawyers to stay updated on labor and NIRC court cases.

Organizational Development (OD):
• Lead initiatives to improve organizational effectiveness and employee engagement.
• Conduct employee surveys and analyze feedback to drive OD interventions.
• Implement change management strategies to support organizational growth.

• Collaborate with key stakeholders and leaders to align HR services with departmental and organizational goals strategically.
• Ensure timely implementation of HR services within specified timelines and provide comprehensive support to business units in all HR initiatives.
• Partner with business units to understand their staffing needs and bridge any gaps.
• Analyse and anticipate HR-related risks and challenges, recommending necessary actions for addressing them.
• Manage monthly payroll processing for in-house and outsourced staff, adhering to allocated budgets.
• Monitor HR dashboards regularly, taking corrective actions to enhance operational efficiency.
• Foster an engaging learning environment through diverse training sessions aimed at enhancing knowledge, skills, and behaviors for driving business results.
• Contribute to the design and development of training programs, including preparation of training materials and assessments.
• Assess training needs to develop new programs or enhance existing ones.
• Conduct training sessions on various topics such as policy awareness, SOP refreshers, professional development, orientations, and technical skills.
• Lead HR projects focusing on succession planning and talent development to cultivate a performance driven and ownership-oriented culture.
• Manage disciplinary actions and grievances in coordination with line managers, ensuring compliance with labor laws and company policies.
• Provide ongoing feedback on operational challenges, offering support aligned with current policies and procedures.

I was assigned dual responsibilities as Assistant Manager HR North and Officiating HR Business Partner for the North Region, overseeing daily operations, performance management, and strategic activities across KPK, Federal Capital, and a significant portion of North Punjab. I managed monthly/quarterly staff evaluations, provided one-on-one coaching, corrective actions, and implemented training programs as needed. Additionally, I built a high-performing team through mentorship and management development, emphasizing decision-making, problem-solving, and conflict management skills. 

Supervised a wide range of HR activities, including Talent Acquisition, Compensation & Benefits, Learning & Development, Employee Relations, and HR Legal matters for over 3,500 staff across the designated North Region covering KPK, Federal Capital, and a significant portion of North Punjab.

Served as the point of contact between the Head-Office HR team and Regional/Area teams, ensuring timely information flow and fostering mutual understanding.
Led and supervised the complete hiring cycle and induction of selected candidates.
Conducted interviews with shortlisted candidates to assess suitability and alignment.
Coordinated with department heads to fill vacant positions as per HR policies and procedures.
Identified sourcing challenges and devised strategies to access potential labor pools.
Managed all transfer requests within the North Region and maintained MIS reports on staffing.
Collaborated with department heads to finalize effective company orientation plans.
Managed all aspects of employee induction, including documentation and HCMS record creation.
Ensured timely updates of physical and electronic records in the system and personnel file.
Supervised Area-level teams in staff compensation & benefits administration. 
Oversaw Monthly Payroll processing and handled related matters efficiently.
Updated Salary Change Management & Employee Change Management in HCMS.
Conducted a variety of soft skills, product, policy, and SOP training sessions for staff.
Facilitated employee engagement activities, management receptions, and team meetings.
Managed disciplinary cases within the region, conducting inquiries and executing disciplinary actions per company guidelines.
Represented the company in coordination with government bodies such as EOBI, Social Security, and Labor department.
Provided support in addressing staff queries and grievances within the Region.

Conducted technical and soft skills training for approximately 550 staff in the Peshawar Area, later assuming complete HR responsibilities for the Area.

• Delivered diverse training sessions including Product Trainings, Policy Awareness, SOP Refreshers, Personal & Professional Development, and Orientations etc.
• Collaborated with department heads to conduct regular Training Needs Assessments (TNA).
• Supported the design and development of training programs, including creating training materials and evaluating trainer performance and participant learning.
• Led and participated in Train the Trainer (TTT) sessions for fellow trainers.
• Evaluated the effectiveness of training programs on learning outcomes and behaviors.
• Managed payroll processing for Permanent, Contractual, and Daily Wages staff.
• Oversaw full-cycle recruitment from sourcing to onboarding selected candidates.
• Coordinated submission of complete employment documentation for hires and transfers.
• Handled staff complaints and queries, resolving them within company procedures.
• Managed matters related to ESSI and EOBI.
• Provided comprehensive HR services and facilities in line with company policies.
• Maintained accurate physical and electronic HR records.