·         Managing Complaint Management Helpdesk Software (Manage Engine Service Desk Plus _ F&E Facilities & Engineering)
·         Manage Engine Service Desk plus Excellent Command on systems Helpdesk Versions.
10.0 Build 10014
9.4 Build 9426
7.6.0 Build 7602
9.3 Build 9308 Also Excellent Command on 4.7 and 4.8 Mobile Helpdesk Versions.
·         Coordination with Departments regarding their queries
·         Coordination and assigning relevant queries to support team
·         Coordinating with other department for resolving problems
·         Preparation of Weekly, Monthly and Yearly Reports
·         Answer questions and address complaints.
·         Answer all incoming calls and redirect them or keep messages.
·         Check, sort and assign emails to concern person or departments.
·         Keep updated records and files.
·         Assisting annual Audits.
·         Maintaining data of furniture count of the assigned un furnished apartments.
·         Ensuring best housekeeping standards in any faculty apartments, monitoring performance of janitorial staff
·         Coordinate with IST department for repair / maintenance of Facilities & Engineering Helpdesk.
·         Follow up with the concerned departments for timely resolution of complaints.
·         Maintain (lesco) electricity record of Lums askari apartments. (Every Month).
·         Maintain electricity, gas, solar, world call record of Lums. (Every Month).
·         Providing assistance and support to new faculty as and when required.
·         Implementation of EMS procedure for controlling activists and execute controlling site activists and execute LUMS safety policies.
·         Implement waste Management practice, pollution and environment issues.
·         Maintain complete record of safety inspection.
·         Managing work under pressure and delivering best quality result.
·         Maintain complete record of fire extinguishers and whole LUMS refill every year.
·         Any other task assigned by the manager.