概要

With over 8 years of diverse experience across telecommunications, banking, and insurance, I am a results-driven professional known for my strong customer service, sales, and administrative skills. At PTCL, I excelled in resolving customer issues, enhancing service experiences, and meeting key performance metrics. Additionally, my experience as a financial advisor allowed me to develop client-centered strategies, achieving both short- and long-term financial goals.


Key Skills:



  • Customer Service (Telecommunications, Call Center, Financial Services)

  • Sales & Business Development

  • Problem Solving & Issue Resolution

  • Microsoft Outlook & Data Entry

  • Fluent in Urdu, English, and Punjabi



I’m passionate about improving customer experiences and driving growth through innovative solutions. Let's connect to discuss how I can add value to your organization.

项目

business development

工作经历

公司标识
business development
expert systems solutions
Apr 2024 - 代表 | Lahore, Pakistan


business development officer
staff augmentation
job searching via different sites for clients

公司标识
Customer Care Executive
Pakistan Telecommunication Company Limited (PTCL)
Sep 2021 - Apr 2024 | Lahore, Pakistan


customer services
handling customers problems via system according to TAT by the system given
issues like internet, telephone, smart tv, wireless connections

公司标识
Senior Financial Adviser
Jubilee Family Takaful Insurance
Sep 2017 - May 2020 | Lahore, Pakistan


Worked with clients to assess and meet short- and long-term financial goal.
Crafted a suitable financial strategy for each client based upon his or her needs and future goals.
Helped clients plan for and fund retirements using mutual funds and other options.
Provided information on insurance plans and diverse funds.

公司标识
Store Operations
Metro Cash & Carry Pakistan
Jun 2016 - Sep 2017 | Lahore, Pakistan

公司标识
Computer Operator
Asif trading corporation
Nov 2013 - May 2016 | Okara, Pakistan


sales and marketing
data entry
front office assistance receptionist
working with PWO as assistant

公司标识
Account Opening (Internee)
NBP (National Bank Of Pakistan)
Sep 2010 - Oct 2014 | Okara, Pakistan

公司标识
Customer Sales Representative
CMPak Pvt Ltd (Zong)
Sep 2010 - Nov 2013 | Okara, Pakistan

Scheduled and administered appointments; received and
sorted incoming correspondence, letters, emails, faxes,
posts, text messages, and internal memos; dealt
appropriately and set priorities

学历

University of the Punjab
学士, , Bachelors in Commerce‎
Web & App Designing
所占比重 50%
2010
BISE
中级/A级, , F.A General Science‎
Economics
所占比重 50%
2007
BISE
大学入学/0级, , Matric in Science‎
Science
所占比重 50%
2005

技能

初学者 Admin Assistantce
初学者 Administration Skills
初学者 American Incessant
初学者 Analytical Skills
初学者 B2B Business Development
初学者 Banking
初学者 Business Development
初学者 Business Development Process
初学者 Business Development Strategies
初学者 Call Handling
初学者 Chat Support
中级 Client Followup
初学者 Client Dealing 
初学者 Client Relationship Building
初学者 Complaint Handling
中级 Computer Operator
初学者 Computer Systems Maintenance
初学者 Content Marketing Skills
初学者 Content Writing
初学者 Cooordination Skills
初学者 Coordination Skills
初学者 Cross Team Collaboration
初学者 Cross-Cultural Communication Skills
初学者 Customer Acquisition
中级 Customer Care Representation
初学者 Customer Communication Skills
中级 Customer Handling
中级 Customer Interaction Management (CIM)
初学者 Customer Relations Management
初学者 Customer Relationship Management
初学者 Customer Satisfaction Management
初学者 Customer Service
初学者 Customer Service Skills
初学者 Customer Support
初学者 Email Handling Skills
初学者 Email List Management
初学者 Employee Relationship Management
初学者 End to End Sales
初学者 English speaking
初学者 Fillings
中级 Fincane Reporting
初学者 Forms of Writing
初学者 Front Office Support
中级 Handling Assignments
中级 Hotel Management
初学者 Inbound Lead Generation
初学者 Inbound Skills
初学者 Instagram Knowledge
初学者 Installation Process
中级 Internet Explorer

语言

中级 旁遮普语
中级 乌尔都语
中级 英语