Manages and oversees a team of call center agents.
Motivates and supports agents through feedback and communication.
Measures KPIs like inbound calls, call waiting, and call abandonment.
Assists with taking agents calls if they cant handle the workload.
Improves quality of results by recommending changes.
Provides product/service information by answering questions and offering assistance.
Keep track of employee attendance, and make sure work procedures are complied with.
Assist in hiring and onboarding new employees

I was working as a sales agent. It was a Canadian project of security alarm systems.

I completed my MBA in Australia and then applied for job there. I was hired as a HR executive was all about helping HR directors and managers accomplish HR-related tasks. The daily work tends to be administrative and includes documenting grievances, compensation, absences, terminations and benefits information. Some times training new employees and occasional field check ups.

I was studying in Australia while doing this job, it was about managing a liberty convenient store.stocking, managing the Pos and attending the customers.

I was first point of contact for any customer who has a question or an issue with a product or service the company sells. I had many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

I was working there as a CSR for a USA based telecom company.