Site Surveys and Assessments: Conduct on-site evaluations to assess customer needs, understand site conditions, and ensure all hardware and software are compatible with existing infrastructure.Installation of Network Infrastructure: Install routers, switches, firewalls, wireless access points, servers, and other network devices necessary for internet connectivity and enterprise solutions.Deployment of Internet Solutions: Implement internet-based services like cloud solutions, VPNs, VoIP, and dedicated internet connections tailored to the enterprise's needs.System Configuration: Configure devices, systems, and networks (e.g., LAN, WAN) to ensure seamless integration with existing infrastructure.Diagnose and Resolve Issues: Troubleshoot network connectivity issues, server problems, security vulnerabilities, and performance bottlenecks.On-Site Support: Provide on-site assistance for technical issues that cannot be resolved remotely, ensuring minimal downtime for the enterprise.Customer Communication: Communicate technical issues and solutions to clients, offering insights into problem resolution and system optimization.

Team Management:Supervise and support customer service representatives to ensure they provide exceptional service.Schedule and coordinate shifts, manage workloads, and handle employee performance issues.Conduct training and development sessions to improve team skills and knowledge.Customer Interaction:Address and resolve complex or escalated customer complaints and issues.Implement and monitor customer service policies and procedures to ensure consistency and effectiveness.Gather and analyze customer feedback to identify areas for improvement.Process Improvement:Evaluate and streamline customer service processes to enhance efficiency and customer satisfaction.Develop and implement new strategies for improving service delivery and customer experience.Collaborate with other departments to address systemic issues and improve overall service.Reporting and Analysis:Prepare and present reports on customer service metrics, such as response times, resolution rates, and customer satisfaction scores.Analyze service data to identify trends, measure performance, and develop action plans for improvement.Communication and Collaboration:Act as a liaison between customers and internal teams, ensuring that customer needs and concerns are communicated effectively.Foster a positive and productive work environment by promoting open communication and teamwork.Administrative Duties:Maintain and update customer service records and documentation.Handle administrative tasks such as processing refunds, managing customer accounts, and updating customer information.Customer Relationship Management:Build and maintain strong relationships with customers to enhance loyalty and retention.Develop and implement strategies for customer engagement and satisfaction.Compliance and Quality Assurance:Ensure that the customer service team adheres to company policies, industry regulations, and quality standards.Conduct regular audits and assessments to maintain high-quality service.

Installation:Install and configure fiber optic cables, connectors, and related equipment.Perform splicing and termination of fiber optic cables.Set up and test network equipment such as routers, switches, and optical transceivers.Maintenance:Conduct routine inspections and preventive maintenance of fiber optic systems.Troubleshoot and diagnose issues related to fiber optic networks.Replace or repair faulty cables, connectors, and other components as needed.Testing and Documentation:Use testing equipment to ensure optimal performance of fiber optic networks (e.g., OTDRs, power meters).Document installation processes, maintenance activities, and system changes.Provide detailed reports on network performance and any issues encountered.Customer Service:Interact with clients to understand their needs and provide technical support.Offer solutions and recommendations to improve network performance and reliability.Ensure high levels of customer satisfaction through professional and efficient service.Compliance and Safety:Adhere to industry standards and safety regulations during all installations and repairs.Maintain knowledge of current technology and best practices in fiber optics.Team Collaboration:Work closely with other technicians, engineers, and project managers to complete tasks.Participate in training and development opportunities to stay current with advancements in fiber optic technology.