Provide On-Site Support & TroubleshootingDiagnose and fix hardware, software, and network issues at client locations.Provide technical assistance for desktops, laptops, printers, and peripherals.Install, configure, and upgrade operating systems and applications.Set up and maintain network devices (routers, switches, firewalls).Perform basic network troubleshooting (IP conflicts, connectivity issues).Assist in Wi-Fi deployment, testing, and optimization.Deploy and configure IT equipment at client sites.Perform preventive maintenance on IT hardware.Coordinate with vendors for hardware repairs and replacements.

Established network specifications and analyzed workflow, access, information and security requirements. • Design, develop and maintenance of Network & IT infrastructure and management of server and data center operations. • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability. • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults. • Provided proper infrastructure connectivity through a Virtual Private Network between Head Office, Branches & Service Centers. • Contributed to continuous improvement of IT governance processes by attending meetings to deliver status reports. • Adopted cost-effective, useful solutions to implement into current systems. • Initiated nightly backups for Servers. • Managing and reporting on IT budget allocations. • Manage the domains, hosting, and associated IT solution subscriptions. Oversees smooth operations of the organization’s website. • Coordinate with vendors for infrastructure setup and procurement of devices. • Oversees the installation, maintenance, and monitoring of security and surveillance systems

Administrate all IT Department work.
Installation & configuration of Windows Server 2008 R2, 2012 R2 (Active Directory, DHCP, DNS, File Server, Print Server).
Installation and up gradation of Software’s and OS in Computers.
Installation of Oracle Based ERP.
Coordinate with vendors for IT equipment’s orders.
Network maintenance & performance monitoring to Identifies, diagnoses, and resolves network related problems.
Administer the domain, hosting, and associated IT solution subscriptions.

Installation & configuration of Windows Server 2008 R2, 2012 R2 (Active Directory, DHCP, DNS, File Server, Print Server)
Installation & Configuration of pfSense (Proxy, Load Balancing, Auto Failover, Squid, Squid Guard, Bandwidth Control, ACL’s, Content Filtering)
Installation of new hardware (computer workstations, printers, scanners, Wi-Fi Routers etc.)
Installation and up gradation of Software’s and OS in Computers.
Installation of Climax Courier/Import/Export new system for online integration monitoring & troubleshooting.
Network maintenance & performance monitoring to Identifies, diagnoses, and resolves network related problems.
Coordinate with vendors for IT equipment’s orders

Supervising IT Helpdesk support team
Provide Technical support for 14th Branches using the network & Remote tools
Configures, Tests, Maintain and Support company’s LAN/WAN environment
Monitoring the use of the web by employees
Monitor performance and reliability of workstations & network equipment’s
Windows and Linux systems Installation, business applications, anti-virus protection, email, and file system support
Create and maintain comprehensive documentation for all implemented networks and users authorizations
Setting up user accounts, permissions and passwords in Active Directory.

Support computer Lab & Faculty Systems
Manage Print Server & Image Server
Managing Computer Labs comprising of 1000+ nodes
Distribution of Software’s and OS in Computer Labs
Resolve students login & other issues
Installation, Troubleshooting & Up gradation of Hardware