Taking care of an expert team which is dealing with all kind of properties for every purpose,
selling, buying and rental. Taking care of there KPI assignments and making sure the
achievement of monthly revenue targets. Responsible to get them updates related to
property industry within time to avoid any discrepancies. Presenting monthly road map of
working to the higher management is one of my regular tasks. Following up the on going
deals of every team member to make sure the things get done properly. I am use to visit
clients personally with my team members where and when needed.

Devised new mechanisms to collect and disseminate data, leading to a 45% faster turnaround time
Slashed customer resolution times and improved case closure rates
Improved customer satisfaction (achieving 90% rating) by concentrating on backlog case reviews and assigning cases to technicians with the most appropriate expertise.
Ensured consistent customer response worldwide by collaborating with stakeholders to standardize procedures and escalation processes
Upheld company and industry standards by hiring and mentoring technicians via monthly coaching sessions and annual performance evaluations.
Managed requests for improvements, bug fixes in a timely manner.
Team manager of 7+ Administrators.
Developed customer service systems and processes
Monitored performance of CS center with call monitoring and feedback sessions.
Recruited, trained, supervised, and evaluated department staff
Supported the development of long-range objectives and goals to meet business operation expectations
Oversaw customer support cost containment/reduction initiatives
Performed quality assurance on calls, tickets, and orders to ensure high quality of service

Managed:
Through soft and people management skills successfully managed a team of 10 members, and completed tasks on front and back-end regarding sales, better customer experience and high Net Promoter Score target given by organization. Dealing internal and external customers on daily basis regarding their concerns and getting there issues resolved in real time. My coordination with stakeholders makes the customer experience better and better. i have experience of back-end support units with various positions and tasks which makes my experience most valuable and expand my range of work.

Assisted in the planning and development of different strategies for sales and services improvement.

Enhancing financial viability by increasing operational efficiency.

Achievements:
Multiple Time “Employee Of The Month Awards”.
As acting Assistant Manager I have managed the sales and business operations and won the sales campaign nationwide multiple time.

Managed:
Looking after team operations like KPI and scheduling. Achieved highest sales team award by managing team's motivation and sales skills, keep them motivated and energetic was a great addition to shine up my people management skill.

Supervise team to make calls to doctor’s community in U.S.A introduce our medical equipment’s and also medical software.

Achievements:
Highest satisfaction score

Managed:

Field Sales and Strong follow up are part of my skill set through which i successfully deliver my best to the organization by getting multiple accounts for investment in American online market.

Provide complete updated information to clients about international stocks, currencies and commodity futures.

Forwarded complaints, suggestions and implementing revisions on customer’s accounts.

Achievement:
2 Times Best Trader of the Quarter Award in year 2004.

Managed:
As people manager assigned tasks to team of 14 members regarding credit card and Ready Cash and get them motivated for the best through win everyday mindset for Field Sales. Trained and monitor them for quality sales towards completion of given tasks. Worked to improve Sales and Soft skills through different training and sessions.

Achievement:
2nd Highest Sales Team of the Region for Credit Card and Ready Cash.