概要

Experienced in sales, distribution, operations management, reporting, analysis, post-sales support, team leadership, customer service, and knowledge of working on ERP/MS Excel (Pivot Tables, VLOOKUP, and HLOOKUP). A proven track record of optimizing operations to enhance efficiency and reduce costs. Skilled in leading cross-functional teams, analyzing data, and driving strategic initiatives. Fluent in English, Urdu, and Turkish conversationally.


项目

Medical Camp

工作经历

公司标识
Assistant Manager Sales and Distribution
Superior Wellness
Nov 2020 - 代表 | Lahore, Pakistan

I led a team of 105 sales representatives, achieving a remarkable 95% customer satisfaction rate and consistently exceeding monthly quotas.
The implementation of distribution KPIs and strategies across all 78 distributors swiftly resolved every complaint within 2 to 3 days.
Optimized sales processes, reducing administrative tasks by 30% and enabling the sales team to prioritize client engagement and deal closures.
Actively support a dynamic team of over 100 outside sales representatives, skillfully managing a high volume of 75 emails and 25 phone calls daily during the rapid company expansion.
Cultivated robust communication channels with 78 distributors, ensuring the prompt resolution of inquiries concerning bonuses, claims, and other matters.
Proactively forecasted monthly unit demand for all 78 distributors, including seasonal product demand, and generated comprehensive reports on a zone-wise, product-wise, and month-wise basis.

公司标识
Senior Customer Services Representative
Transdata
Feb 2017 - Nov 2019 | Lahore, Pakistan

Proficient in utilizing marketing analytics tools such as Google Analytics, KEAP, MAILCHIMP, and lead pages, consistently delivering 100% results.
Increased team size from four to 22 employees after launching another digital marketing campaign in six months.
Made robust conditional email campaigns, leveraging customer interactions with the platform to enhance retention by 23%.
Responding to 30–50 comments increased brand recognition and engagement.

公司标识
Sales Coordinator
Superior Wellness
Oct 2014 - Aug 2015 | Lahore, Pakistan

Ensuring KPIs of all 60 distributors, invoicing, acknowledgment letters, authority letters, bonuses, and claims.
Assisting a team of 80 sales representatives with ordering, including preparing sales material for the meeting.
Build strong relations with the manager, distribution, accounts departments, and sales team to optimize operational activity by 10–15 percent.
Build a report that ensures all distributors have 45 days of inventory in stock according to seasonal product trends.
Generate comprehensive sales reports for ten zones, showcasing distributor-wise, product-wise, and unit-wise sales, along with their corresponding values. These reports will provide valuable insights to the management, enabling them to make informed decisions and take necessary actions to boost sales, increase revenue, and drive business growth.

公司标识
IT Technician
New Flash Computers
May 2011 - Oct 2012 | Rahimyar Khan, Pakistan

Install CCTV cameras at 30+ different sites.

Enhance 5% of sales of IT accessories through quality customer dealing.

学历

University of South Asia
硕士, 科学硕士学位, MCS‎
Computer Science, Project Management
CGPA 2.9/4
2013
Khawaja fareed government post graduate college
学士, BSc, B.Sc‎
Computer Sciences and Information Technology
2010
Khawaja fareed government post graduate college
中级/A级, 计算机科学学生, Intermediate Of Computer Sciences‎
Computer Sciences and Information Technology
所占比重 %
2008

技能

熟练 Admin Assistance
熟练 Admin Management
熟练 Administration
熟练 Administration Tasks
熟练 Analytical Skills
中级 Audit Management
熟练 Calendar Management
熟练 Call Handling
熟练 Campus Management
熟练 Cash Handling
熟练 Client Dealing
熟练 Client Followup
熟练 Client Relationship
熟练 Close Attention to Detail
熟练 Communication Skills
熟练 Configuration Switches
熟练 Coordination Abilities
熟练 CRM
熟练 Customer Service
熟练 Customer Support
熟练 Data Acquisition
熟练 Data Entry
熟练 Data Management
熟练 Digital Communication Skills
熟练 Digital Marketing
熟练 Distribution Management
熟练 Email Clients
熟练 Email Etiquette
熟练 Email List Management
中级 Evaluating Risk
熟练 Fleet Operations Management
熟练 Fleet Services
熟练 Fluent in English
熟练 Follow Up Management
熟练 Forecasting
熟练 General Office Skills
熟练 High Pressure Situations
熟练 Highly Detail Oriented
熟练 International Client Dealing
熟练 Interpersonal Skills
初学者 Legal Affairs Management
熟练 Marketing Strategies
熟练 Microsoft Excel
熟练 Microsoft Office
熟练 Microsoft Office Suite
熟练 Microsoft Outlook
熟练 Microsoft Word
熟练 Microsoft Works
熟练 Ms Excel
熟练 MS Excel Dashboards

语言

熟练 英语
初学者 土耳其语
熟练 乌尔都语
熟练 旁遮普语