Summary

Experienced in sales, distribution, operations management, reporting, analysis, post-sales support, team leadership, customer service, and knowledge of working on ERP/MS Excel (Pivot Tables, VLOOKUP, and HLOOKUP). A proven track record of optimizing operations to enhance efficiency and reduce costs. Skilled in leading cross-functional teams, analyzing data, and driving strategic initiatives. Fluent in English, Urdu, and Turkish conversationally.


Projects

Medical Camp

Experience

Company Logo
Assistant Manager Sales and Distribution
Superior Wellness
Nov 2020 - Present | Lahore, Pakistan

I led a team of 105 sales representatives, achieving a remarkable 95% customer satisfaction rate and consistently exceeding monthly quotas.
The implementation of distribution KPIs and strategies across all 78 distributors swiftly resolved every complaint within 2 to 3 days.
Optimized sales processes, reducing administrative tasks by 30% and enabling the sales team to prioritize client engagement and deal closures.
Actively support a dynamic team of over 100 outside sales representatives, skillfully managing a high volume of 75 emails and 25 phone calls daily during the rapid company expansion.
Cultivated robust communication channels with 78 distributors, ensuring the prompt resolution of inquiries concerning bonuses, claims, and other matters.
Proactively forecasted monthly unit demand for all 78 distributors, including seasonal product demand, and generated comprehensive reports on a zone-wise, product-wise, and month-wise basis.

Company Logo
Senior Customer Services Representative
Transdata
Feb 2017 - Nov 2019 | Lahore, Pakistan

Proficient in utilizing marketing analytics tools such as Google Analytics, KEAP, MAILCHIMP, and lead pages, consistently delivering 100% results.
Increased team size from four to 22 employees after launching another digital marketing campaign in six months.
Made robust conditional email campaigns, leveraging customer interactions with the platform to enhance retention by 23%.
Responding to 30–50 comments increased brand recognition and engagement.

Company Logo
Sales Coordinator
Superior Wellness
Oct 2014 - Aug 2015 | Lahore, Pakistan

Ensuring KPIs of all 60 distributors, invoicing, acknowledgment letters, authority letters, bonuses, and claims.
Assisting a team of 80 sales representatives with ordering, including preparing sales material for the meeting.
Build strong relations with the manager, distribution, accounts departments, and sales team to optimize operational activity by 10–15 percent.
Build a report that ensures all distributors have 45 days of inventory in stock according to seasonal product trends.
Generate comprehensive sales reports for ten zones, showcasing distributor-wise, product-wise, and unit-wise sales, along with their corresponding values. These reports will provide valuable insights to the management, enabling them to make informed decisions and take necessary actions to boost sales, increase revenue, and drive business growth.

Company Logo
IT Technician
New Flash Computers
May 2011 - Oct 2012 | Rahimyar Khan, Pakistan

Install CCTV cameras at 30+ different sites.

Enhance 5% of sales of IT accessories through quality customer dealing.

Education

University of South Asia
Masters, Masters in Science, MCS‎
Computer Science, Project Management
CGPA 2.9/4
2013
Khawaja fareed government post graduate college
Bachelors, BSc, B.Sc‎
Computer Sciences and Information Technology
2010
Khawaja fareed government post graduate college
Intermediate/A-Level, Intermediate in Computer Science, Intermediate Of Computer Sciences‎
Computer Sciences and Information Technology
Percentage %
2008

Skills

Expert Admin Assistance
Expert Admin Management
Expert Administration
Expert Administration Tasks
Expert Analytical Skills
Intermediate Audit Management
Expert Calendar Management
Expert Call Handling
Expert Campus Management
Expert Cash Handling
Expert Client Dealing
Expert Client Followup
Expert Client Relationship
Expert Close Attention to Detail
Expert Communication Skills
Expert Configuration Switches
Expert Coordination Abilities
Expert CRM
Expert Customer Service
Expert Customer Support
Expert Data Acquisition
Expert Data Entry
Expert Data Management
Expert Digital Communication Skills
Expert Digital Marketing
Expert Distribution Management
Expert Email Clients
Expert Email Etiquette
Expert Email List Management
Intermediate Evaluating Risk
Expert Fleet Operations Management
Expert Fleet Services
Expert Fluent in English
Expert Follow Up Management
Expert Forecasting
Expert General Office Skills
Expert High Pressure Situations
Expert Highly Detail Oriented
Expert International Client Dealing
Expert Interpersonal Skills
Beginner Legal Affairs Management
Expert Marketing Strategies
Expert Microsoft Excel
Expert Microsoft Office
Expert Microsoft Office Suite
Expert Microsoft Outlook
Expert Microsoft Word
Expert Microsoft Works
Expert Ms Excel
Expert MS Excel Dashboards

Languages

Expert English
Beginner Turkish
Expert Urdu
Expert Punjabi