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概要
I am Muhammad Abdullah Randhawa, born on June 5, 1998, and a holder of a Bachelor of Science degree in Telecommunication. Currently, I am thriving in my role as a Social Media Coordinator at Ibex Lahore, where my primary responsibility revolves around engaging with Jazz and JazzCash customers across various social media platforms, ensuring seamless customer service delivery.
My journey into customer service was preceded by a tenure as an E-commerce Professional at Amazon Marketplace, where I gained extensive expertise in Amazon Dropshipping (FBA FBM), Wholesale PL (FBA FBM), and a plethora of tasks including product management, listings, inventory management, pricing strategies, and customer service. Additionally, I ventured into the realm of freelancing as a Graphic Designer on Fiverr, successfully completing over 100 graphic design projects encompassing logos, brochures, and posters. My proficiency in Adobe Photoshop and Adobe Illustrator has been instrumental in delivering innovative and high-quality designs.
Equipped with a diverse skill set, I possess competencies in product management, product analysis, business development, team development, and LAN technologies. I am well-versed in software debugging and have honed the ability to multitask effectively under pressure, complemented by strong management and organizational skills.
My computer skills encompass a wide range of applications, including MS Word, MS Excel, PowerPoint, Google Spreadsheets, Google AdWords, and expertise in operating systems such as Windows and Linux. Furthermore, I am adept at utilizing software tools and platforms to streamline operations and drive efficiency.
My commitment to excellence and dedication to customer satisfaction have been duly recognized, earning me a Certificate for Customer Satisfaction from JazzCash. Furthermore, I have consistently been acknowledged as a top performer at Ibex, receiving commendation certificates for my contributions to the company's success.
Driven by a passion for innovation and a desire to excel, I continue to push boundaries and make impactful contributions in every role I undertake.
项目
工作经历
Social Media Coordinator | Operations
Efficiently managed and resolved customer complaints, queries, and information requests across various social media platforms, enhancing customer satisfaction and loyalty.
Analyzed performance metrics to identify trends and areas for improvement in future campaigns
Compiled and analyzed daily, weekly, and monthly reports, providing actionable insights to clients and contributing to data-driven decision-making.
Trained and mentored newly hired employees, ensuring they were equipped with necessary skills and knowledge to perform effectively.
Virtual Assistant
Amazon Account Management
Listing of new products, manage listings, dealing with the day-to-day operations of managing the product pages, content, images, pricing and marketing campaigns.
Identify and implement strategies to improve sales and profitability
Content and Social Media Marketing
Developed strategies to engage with the right audiences through social media channels such as Facebook, Instagram, Twitter, and Youtube
Scheduled and published posts across all social media posts and blog articles
Graphic Designer
Developed many graphic design projects ( logos, brochures, posters)
Custom logos for internet websites per customer satisfaction
Integrated Music and Sound effects to enhance video content
