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概要
Pizza Hut ( July 2012 to 2017
Regional Trainer North Pizzahut
Responsibilities
Serves customers by directing food and beverage preparation maintaining customer goodwill collecting revenues maintaining supplies, equipment, and sanitation managing staff.
Accomplishes human resource objectives by assisting in training, assigning, scheduling, coaching, counseling, and disciplining employees communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures.
Achieves operational objectives by contributing information and analysis to operations reports completing action plans implementing production, productivity, quality, and customer-service standards identifying and resolving problems identifying needed system improvements implementing production and food preparation changes.
Meets financial objectives by estimating requirements contributing information for annual budget preparation implementing and controlling expenditure schedules analyzing variances initiating approved corrective actions helping promote the restaurant increasing sales improving profits.
Maintains flow of satisfied customers by maintaining kitchen production monitoring order-taking and filling performing all jobs, as needed responding to customer complaints and special requests.
Follows appropriate policies/procedures such as using approved suppliers placing and receiving food and supply orders minimizing waste directing and controlling food preparation and cooking procedures ensuring that quality standards are met.
Keeps equipment operating by following operating instructions teaching employees proper use and maintenance of equipment troubleshooting breakdowns and maintaining supplies
Maintains safe, secure, and healthy work environment by following and enforcing company standards and procedures complying with sanitation and legal regulations maintaining
项目
工作经历
Regional Trainer North Pizzahut ( Certified Master Trainer )
Regional Trainer North Pizzahut (HR & Training Department).
Responsible to manage training needs to achieve and exceed targets and KPI's through support & supervision, training & coaching.
· Accomplish restaurant human resource objectives by recruiting, selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring and appraising, enforcing policies and procedures.
· Fulfill Restaurant training needs on operational objectives, sales achievement tools guidance, and team alignment on operation excellence.
· Conducting LAR training courses for qualified and nominated restaurant managers
· Scheduling newly hired Crew members development plans execution.
· Executing Existing crew members refreshment and career development programmers.
· Visiting remote area restaurants for assessment of operation team skills and capabilities by observations and KPI’s
· Hand on Training to crew members for close work relation and boosting their morals.
· Setting competition of product knowledge and services among regionals restaurants for the purpose of development and encouragement of operation team.
Restaurant General Manager - Operations
Responsible to manage and motivate the branch/branched sales to achieve and exceed targets and KPI's through support & supervision, training & coaching
· Responsible for the business performance of the restaurant;
· Analyze and plan restaurant sales levels and profitability;
· Organize marketing activities, such as promotional events and discount schemes;
· Prepare reports at the end of the shift/week, including staff control, food control and sales;
· Coordinate the operation of the restaurant during scheduled shifts; recruit, train, manage and motivate staff;
· Respond to customer queries and complaints; meet and greet customers
· Maintain high standards of quality control, hygiene, and health and safety;
· Check stock levels, order supplies
Assistant Manager KFC
1-Served beyond the customer expectation
2-customer satisfaction with excellent product quality
3-build up team with passion, enthusiasm,HWWT2
4-Set up shift parameters on business needs
5-ensure stock, staff, and sale targets
6-ensure team briefing before start of shift to assign targets
7-stock ordering according to sale trend by keeping buffer stock inhand
8-Shift wise inventory monitoring,wastage and variance
9-keep align store with FIFO, expiry.Bin cards and summitery of product allocation and cleaning guarantee.
10-Ensure cleaning schedule shift wise
11-Team training on basics of restaurant operation for smooth business growth
12-Conduct Local sales marketing plans within community area
13-Recognition of team for realising them part of business and ownership
14-make a bench plan for people growth
15-To ensure 100% Safe audit,inventory audit , CHAMPS audit, Product Quality Audit.
16-To ensure comprehensive sales plan within 4 walls activity and Through LSM
