Coordinate the onboarding process for new hires, ensuring they complete necessary paperwork.
Handle employee inquiries, concerns, and grievances.
Oversee office administration, including facilities management, office supplies, and vendor relationships.
Maintain accurate employee records, including personnel files.
Manage employee benefits programs such as health insurance, retirement plans, and leave policies.
Assist in budget planning and management for HR and admin-related expenses. 

Ensure that customer problems and complaints are resolved to their satisfaction.
 
Manage and train resources to ensure quality and consistency of service to customers.
 
Conduct customer satisfaction surveys and gather insights to enhance the customer experience. 
 
Share customer insights and feedback with relevant teams to drive continuous improvement.
 
Offer training and educational resources to staff to help them maximize the value of the organization's products or services. 

Greet guests upon arrival, check them in, and provide information about the establishment's facilities and services.
Assign rooms to guests based on their preferences and availability. 
Provide excellent customer service by addressing guest inquiries, requests, and complaints promptly and professionally. 
Arrange transportation, tours, and restaurant reservations for guests.
Inspect rooms and public areas to ensure cleanliness, orderliness, and compliance with established standards.
Prepare reports on housekeeping activities and staff performance.