• Usually complete that type of tasks like typing, filing, taking inventory, keeping records and sorting checks. • Prepare Agenda, Minutes, circulars official letters and applications. • Prepare documents, process mail and answer telephones. • Responsible of career councilor desk • analysis student education level, work history, personality, interests and skills • Prepare monthly computerize attendance record of students and teacher • Accepting, screening, and routing telephone calls. • Opening and distributing the mail. • Writing up and sending out business letters. • Making sure that all office equipment is in good working order. • Typing up high quality correspondence. • Assist in designing and implementing university policies and procedures • Coordinate university affairs and events • Serve as a liaison to faculty, staff and alumni 

Assists in the accreditation process with the Higher Education Commission (HEC), Charter Inspection and Evaluation Committee (CIEC), National Business Education Accreditation Council (NBEAC), National Computing Education Accreditation Council (NCEAC), and other similar agencies.
Assists in developing and maintaining a database of academic and other information about SZABIST that is frequently requested by the HEC and other similar agencies.
Performs routine office work, data collection, and data entry, and assists in the analysis process to support programs.
Maintains office files, and distributes the mail, faxing and photocopying the documents.

·         Collection of data
·         Copying & pasting data in a Google excel sheet
·         Searching of LinkedIn profile of data provided
·         Keeping a record in excel sheet
TIMELY REPORT TO TEAM LEADER

• Provides Tier 1 support to students, faculty, and staff. Relays questions to Tier 2 support when necessary.
• Ensures that all equipment is treated with proper care and is not removed without proper authorization.
• Logs equipment damage and malfunctions with management.
• Records required statistical information for reporting purposes.
• Provides assistance and support for printers, computers, and other equipment.
• Performs other related duties as assigned.
• Provides instruction to all lab users on proper use of all equipment.
• Monitors files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.
• Maintains inventory of supplies, places orders and records of maintenance activities.
• Sets up and shuts down the lab according to work hours.
• Offers general consultations for people who are working or studying in the lab.
• Makes sure food and beverages are not consumed in close proximity to computers.

• Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner.
• Create and maintain active files.
• Plan and organize meetings and events.
• Create and maintain database records.
• Order office supplies and equipment.
• Maintain files and folders.
• Operating printer & copier machine
• Working knowledge of book keeping tasks.
• Operating telephone & Pabx.
• Excellent customer service orientation.
• Flexible in working hour.
• Able to type at least 50 WPM.
• Schedule appointments. .
• Deal with queries from parents.
• Typing letters, reports and other documents.
• Keeping clerical and computerized records of pupils and staff.

• Pre-process calls before transferring them to a live CSR, reducing the need for additional CSRs to handle calls
• Call distribution based on strategies such as Random, Least Busy, and Longest Waiting etc.
• Listen-in on any CSR call without detection.
• Call recording for all queues or selected queues
• Auto popup based on Caller ID
• Real time calls processing based on wait time, call duration indicators
• Extensive and consistent reporting, reports can be exported to different formats (Excel, CSV).
• Remote access to real-time monitoring and reports
• Resolve calls more quickly with the help of IVR

• Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
• Maintain records of contacts, accounts, and orders.
• Schedule appointments for sales representatives to meet with prospective customers.
• Conduct client or market surveys in order to obtain information about potential customers.

• Support and provide superior service via phones with the help of IVR
• Use questioning and listening skills that support effective telephone communication
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
• Effectively deal with job stress, angry callers, and upset customers
• Apply appropriate actions to effectively control a telephone call
• Meets commitments to customers