Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
• Receives, resolved and assists the General Manager in resolving guest complaints and service recovery process.
• Ensure the planning and execution of established safety, security, quality, and hotel operations policies, procedures and practices.
• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the hotel.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guest floor limit, Ageing reports, direct billing etc.
• Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, HOD\'s and other departments to ensure maximum operating effectiveness and fulfillment of special event need.

• Ensure Finance Department meets its objectives & reporting requirements in a timely and professional manner
• Provide direction and guidance to all finance staff by clearly identifying key roles and responsibilities, setting individual target and objectives and providing constructive performance feedback on a timely basis
• Ensure that appropriate accounting procedures are in place, are understood and are complied with by all Finance staff
• Ensure that all proposal budgets, work plans and budget amendments are accurate and complete prior to submitting to the CFO/BOD for approval
• Review all donor reports for accuracy and compliance with reporting requirements prior to submitting to the CFO for approval
• Support the preparation and management of project budgets
• Work closely with program staff and accountants to review monthly financial reports prepared for comparison against CWP

• Preparation of financial reports for Donors and banks
• Preparation of monthly managements accounts, project accounts, and cash flow forecast
• Prepared project/program budgets
• Proposal and assistance in implementation of control procedures to meet budgetary targets
• Preparation and presentation of ‘OFU (Optimal Funds Utilization)’ report to CFO/Finance Manager
• Work together as a group to monitor, oversee and guide in fundraising activities

• Prepared management accounts, cash flow forecast and annual budgets for the institute.
• Prepared monthly payroll of the staff, teachers, and faculty
• Maintain daily petty cash fund
• Record account payable and account receivable entries in the accounting system
• Process student fee challan in the system

As an Assurance Associate, performed statutory audit and half yearly review for the following assurance clients:
• Coca-Cola Beverages Pakistan Limited
• Shezan International Limited
• Shakarganj Food products
• GAM (McDonalds) Pakistan
• Bata Pakistan
• Avanceon Limited

• Timely completion of study material
• Conduct regular test and mock sessions
• Assistance in pre and post course planning event
• Research and analysis of relevant study material