·         Assist with the development and update as necessary a Standard Operating Procedure (SOP) 
·         To ensure that their company’s computer network is running smoothly and efficiently
·         As part of their ongoing work, IT assistants are typically required to keep detailed records 
·         Perform routine PC maintenance and updates for performance efficiency.
·         Supervise and process help desk support requests.
·        Assist in maintaining Internet service

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Suggest sales process improvements
Also perform all responsibilities of Store Incharge.
• Ensure high levels of customer’s satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.

• Organize stocks and maintain inventories
• Deliver orders to customers real time
• Inspect goods for defects and damages
• Track inventory in appropriate system
• Organize space in the warehouse and supervise cleaning duties
• Resolve all other issues at the warehouse level
• Check spools on work orders
• Restock materials as and when required
• Process and package goods in a time efficient manner
• Preparation of bills, supplier payments
• Daily updating of MTech
• Preparation of weekly and monthly inbound and outbound reports.

• Ensuring excellent customer service
• Promote and resolve customer complaints, in a timely and professional manner
• Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Supervise, and maintain discipline all store employees according to company policy.
• Monitor cash over/short, inventory shrinkage
• Communicate and perform all price change request, mark downs / ups as requested by the Operations Manager.