Working in Siebel Customer Relationship Management (CRM) and Maximo Oracle
(Account Management, Order Management, Customer Information Service Request, Data Load Siebel and Customer information Activities) (Location, Network, Logical and Physical Inventory and Resource Order Management.)
Configure the routers as per required ( Create crypto, Static Route, BGP and with ACL)
CCNA Security (Configuration, Routing on the Firewall, NAT on the Firewall, High Availability Failover)
Router on a stick, Redistribution between RIP, EIGRP and OSPF
Create ACL @ (Manage and Implement ion) @ Routers and ASA Firewalls.
Office 365 (User Management, password, Right Management and online mode)
Installation of MY SQL with Microsoft and Linux , PHP and MySQL
MS Windows, Ubuntu and CentOS,
MS Exchange, Active Directory, MikroTiK, M Daemon, VMware.
Install and support LANs, WANs, network segments, Internet, and intranet systems.
Install and maintain network hardware and software.
Sound knowledge of TCP/IP, DHCP and DNS.
Monitor networks to ensure security and availability to specific users.
Assign configuration of authentication and authorization of directory services.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment, security updates and patches.
Layer 2 Switches ( MSAG, MSAN, NGN and DSLAM of Huawei, ZTE and Alcatel)
Configure the routers as per required ( Create crypto, Static Route, BGP and with ACL)
CCNA Security (Configuration, Routing on the Firewall, NAT on the Firewall, High Availability Failover)
Router on a stick, Redistribution between RIP, EIGRP and OSPF
Create ACL @ (Manage and Implement ion) @ Routers and ASA Firewalls.
Deployment of new links and remotely configure the routers and switches.
Administratively reporting for their Networks team, ticket generation, escalation of tickets, complaint management, reports generation, WAN monitoring, following up with MPPL field team, vendor management and coordination and following up with CPM and deployments of new links.
Monitoring and troubleshooting the network & LAN/WAN Security of Allied Bank Limited & its offices/branches.
Data base Administration With OS Microsoft, Centos and Ubuntu,
Installation, Configuration, Monitoring and troubleshooting the performance, tuning, maintenance, support and enhancement of My SQL, (LAMP)
Creating and maintaining the strategy for database upgrades and patching .
Working on different Database Performance Optimization and Space Management issues, Query Optimization and Analysis.
Remotely Site database synchronization monitoring, and resolve the issues if standby database stay behind
Backup administration, archive mount point space administration.
Security administration of databases.
Ensure the availability of all mission critical databases.
Backup & Recovery policies implementation
Operating Cluster File System preparation with respect.
Using the Squid as ACL, Restrict the web access by Time.
Monitoring the Network security and performance.
Monitor and update the firewall.
Using the squid as Transparent to Users.
Maintain the LAMP Server.
Configuring, troubleshooting, maintenance and replication of DC (Domain Controller) using Windows 2003 server.
Configuring, troubleshooting, maintenance and replication of SAMBA.
Installation, Configuration and Management the Open Source Asterisk (PABX).
Maintenance and Troubleshooting the Trix Box and Manage the Log files.
Tracking the System status and Monitoring the Network Performance.
Maintain the Hardware record.
Working in 1st Class MM n BB Technical Support Service Desk NOC.
Working on Access Networks
Coordination with Vendar team for troubleshooting.
Working on AAA, Radius, Digital Subscriber Line Access Multiplexer, Multi Services Access
Gateway and Multi Services Access Node (Configuration, Troubleshooting and Customer
Profile Creation) on Daily Basis
Check the configuration (VLAN of HSI, VOD and IPTV) of ports, cards and Board.
Create V-LAN, data rate profile, virtual port for Broadband, IPTV and VPN.
Checking the utilization bandwidth on UP link port / control card of MSAG, MSAN and
DSLAM.
Troubleshoot and rectify the faults about 691 error, 678 error and speed,
Remotely troubleshooting and configuration at MSAG, MSAN and DSLAM for Broadband
and IPTV
Working on Layer 2 PTCL Network (Huawei, ZTE and Alcatel).
Working on L2 Network Management Systems (I manager 2000, LMT, Net Numen) of
Alcatel, Huawei and ZTE.
Handled Trouble Tickets with the help of Oracle CRM.
Worked with National NOC for Network Monitoring and Support.
Reporting to (Senior Manager, General Manager and Regional General Manager).
PTCL Pvt.
Complaints handling on CRM and CMS (Complaint Management System).
Coordination with ABM and staff about Installation and Complaints.
Coordination with vendors to keep network live and removal of faults.
Provision of data circuit (PRI, BVPN and VPN).
Provide the technical and analytical support in the root cause of network problems.
Control the all terms of Multimedia and Broadband in Region.
Responsible for configuration change management on network devices.
Training of Field staff for the installation of IPTV, DSL & IP based home surveillance camera at customer premises.
Hands on working with DSL & IPTV equipment’s and installation at customer premises.
Supervision of technicians and line staff for new connections/installation related
Activities.
Management of Fault rectification and customer support function at exchange level.
Worked on NMS in NOC for port up gradation of DSL (Broadband) Connections.
Reporting to (Senior Manager and General Manager).