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概要
I am a professional with over 9 years of customer service experience in the telecom industry. My experience has provided me correspondence and troubleshooting skills. I am proficient at building and maintaining professional relationships.I consider multitasking and interpersonal skills as my core strength. I hold extensive experience in Customer support, Customer Retention, Office Administration, Web Research Data Entry and Rapport Building. I am adept at achieving targets and meeting the deadlines. I assure you of my diligence and commitment to our working relationship.Â
I'm a diversified content writer and have the ability to provide cohesive and impeccable content in a unique tone. I like to generate interesting, exciting and productive content using my thorough research and strong writing skills that could contribute towards the objective. I have done different blog writings, article writings, ghost writings, product reviews, and research-based writings. I have command over Word Doc and Google Docs, along with the familiarity of formatting articles on the web.
I can perform the following for you:Â
- Content/ Blog writingÂ
- Virtual Assistance
- Web Research
- Appointment Setting
- Email support
- Chat Support
工作经历
Customer Support Specialist/ Content Writer
https://batoolkhan.contently.com/ Worked for different clients as a ghost writer. Worked extensively on editing, proofing, updating content, and rewriting content. Writes research-based content. Prepared corporate PPT presentations. Conduct research and prepare data for the companies and individuals. Worked as a virtual assistant for different individuals.
Customer Services Executive
Met all pre-defined service standards -- assigned KPIs.
Remained updated on all current policies, procedures, promotions, products and value added services offered by the company.
Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Consulted with customers to evaluate needs and to determine best options.
Resolved customer complaints and shared alternative solutions along with benefits of additional services.
Processed cash refunds, pay orders and financial adjustments.
Provided feedback to supervisors on important issues/problems cited by the customers to ensure customer retention.
Achieved assigned sales targets by means of cross-selling and up-selling.
Maintained log of documentation for every activity performed at the service centre.
Corresponded with the support teams and staff members pertaining customer complaints, feedback and inquiries.
Responsible for the day end financial closing, cash handling, credit card payments and financial adjustments
Customer Services (Telemarketing)
Led sales calls with team members to establish sales and customer retention goals.
Identified prospective customers using lead generating methods.
Provided effective solutions for the clients’ problems.
Tracked and monitored sales opportunities, deals in progress and finished contracts.
Primary Teacher
Planned and organized lesson plans.
Planned and prepared learning activities according to children’s educational needs.
Worked with section heads to plan, coordinate work and arranged trainings if required for the staff.
Classroom and behavior management ensuring all children are developing.
Monitored class progression and delivered the needed supervision if required.
