概要

To work in an organization that provides a challenging dynamic working environment where my existing knowledge can be utilized and advanced.

工作经历

公司标识
Manager Operations
Bank Makramah Limited
Aug 2023 - 代表 | Karachi, Pakistan

Duties and Responsibilities:
Direct supervision of Account Opening & Closing, Accounts maintenance, Term Deposits placement and its maintenance.
Maintenance of accruals and profit rates on all deposit products.
Ensure strict compliance to SBP prudential regulations.
Co-ordinate with Manger operations to achieve standard quality and productivity standards
Maintain records for the department to furnish accurate MIS reports to HO and SBP
To monitor opening of accounts in accordance with guidelines provided by SBP prudential regulations and maintain strict vigil in order to track suspicious customers
Ensure that unclaimed deposits are transferred to SBP in accordance with their instructions
To inculcate positive attitude and ‘Customer comes first’ approach in all endeavors related to both Internal & External customers.
Ensure that Zakat and other government taxes are correctly deducted and deposited with the relevant authorities.
Ensure that all SBP, HO and other regulatory reports are sent to the respective departments on or before due dates.
Handle customer/correspondent banks queries and ensure complaints are addressed promptly and within service standards to achieve customer satisfaction.
Interact with OPS and business groups to resolve customer and credit issues and acquire approvals as necessary.
To Make ITRS and submit into SBP.
Maintain locker operations (Assign, Operate, ets)
Ensure that unclaimed deposits are handled in accordance with SBP guidelines.

公司标识
Customer Service Manager
Summit Bank Ltd
May 2023 - Aug 2023 | Karachi, Pakistan

公司标识
Counter Service Manager
JS Bank Limited
May 2017 - May 2019 | Karachi, Pakistan

Duties and Responsibilities

To authorized all entries encasement, deposits, fund transfers, and clearing etc
To replenish and balancing of ATM
To check main cash vault and maintain cash according to the law of SBP.
To check and verify all fixed assets in branch.
To check cash vouchers and on daily basis
Issuing Pay Orders, Demand Drafts & other instruments and releasing that to favored customer
Processing Remittance-Western Union, Express Money, etc
Ensure strict compliance to SBP prudential regulations.
Be fully conversant with the Anti Money Laundering & Know Your Customer (KYC) policy of the bank in order to track & report suspicious transactions to Money Laundering Reporting Officer of the Branch.

公司标识
Universal Teller
Summit Bank Limited
Mar 2015 - May 2017 | Karachi, Pakistan

Duties and Responsibilities:
Handling of Teller Services Counters which includes Cash, Clearing, and Collections &
Remittances both Local & Foreign Currency
Issuing Pay Orders, Demand Drafts & other instruments and releasing that to favored customer
Ensure strict compliance to SBP prudential regulations.
Be fully conversant with the Anti Money Laundering & Know Your Customer (KYC) policy of the bank in order to track & report suspicious transactions to Money Laundering Reporting Officer of the Branch.
Co-ordinate with Manager Teller Services to achieve quality and productivity standards.
Maintain records for the department to furnish accurate MIS reports to Head Office and returns to SBP.
Maintain strict vigil in order to track suspicious transactions through Cash, Clearing, and Remittance & Collection instruments.
Processing Remittance-Western Union, Express Money, Amanat Cash and Malik Exchange ect and Pay out cash to customer after proper verification.
Ensure that notes are sorted and documented in accordance in with SBP directives.
To inculcate positive attitude and Customer comes first approach in all endeavors related to both Internal & External customers.

学历

Khadim Ali Shah Bukhari Institute of Technology
学士, , MBA‎
CGPA 2.4/4
2021
University of Karachi
硕士, 贸易学士, B.Com‎
Commerce, Banking & Finance
所占比重 55%
2014
Board of Intermediate Education Karachi
中级/A级, , I.Com‎
English, Islamic Studies, Introduction to Business, Accounting, management
所占比重 60%
2011
Govt High school Shagore Chitral
非预科, Matric in Science‎
Completed
2008
Board Of Intermediate and Secondary Education Pishawar
大学入学/0级, , Matric in Science‎
Science
所占比重 62%
2008

技能

熟练 Organizing skills
中级 Accounts Administration
熟练 Banking
熟练 Banking Knowledge
熟练 Basic Computer skills.
熟练 Branch Banking
中级 Branch Operations Management
初学者 Commercial Finance Knowledge
熟练 Communication Skills
熟练 Conservation Awareness
熟练 Cooordination Skills
初学者 Corporate Accounting
中级 Cross Cultural Communication Skills
熟练 Customer Analysis
熟练 Customer Service Skills
熟练 Employment Forms Processing
熟练 Excellent Interpersonal Skills
中级 Handling Assignments
中级 HR Operations Handling
初学者 Individual Contributor
初学者 IT knowledge
熟练 Market Knowledge
熟练 MIT Knowledge
中级 Ms Excel
中级 Network Security Administration
初学者 Operational Tasks Handling
中级 Production Quality Monitoring
熟练 Quality Metrics
中级 Talent Acquisition
熟练 Team Building
熟练 Team Player
熟练 Teller Operations Handling
初学者 Teller Services
熟练 Typing
初学者 التمويل الحسابي
初学者 خلاق
中级 رعاية العميل
熟练 عمليات خدمة العملاء

语言

熟练 乌尔都语

Amir 联系人

Maqsood Ali Khan
British Council
Abdul Wali Wali anjas
Meezan Bank Limited