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概要
Seeking a management level position in any established organization wherein I can apply my experience, which has given me multi-level organization skills and the ability to think out of the box.
工作经历
Complaint Management Officer
• Improving the overall Customer relationship, making Customers aware of our bank Complaints procedures.
• Acknowledging Complaints promptly and responding to them within set time limits, systematically and fairly.
• Assigned to handle the function of dealing with Customer complaints received from the regulators (State Bank of Pakistan) and the Banking Ombudsman of Pakistan.
• Objective is to ensure handling of customer complaints in the most appropriate and vigilant
• Objective is to ensure handling of customer complaints in the most appropriate and vigilant manner keeping in consideration the local laws developed by the regulators and conformity of standards
• Resolving Customers’ queries within agreed authority, investigating the cause of any complaints, gathering information from relevant departments and service teams and reviewing relevant documentation
Cargo Operation Officer
• Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage.
• Distribute cargo in such a manner that space use is maximized.
• Calculate load weights for different aircraft compartments, using charts and computers.
• Cargo Customer services and Sales
• Responsible for all kind of Customers queries
• Responsible for all Cargo Follow-Up
• Responsible for all Import queries
• Data Capturing
• Cargo Flight Preparation
• Check build-up of cargo
• Manifestation
• Cargo Acceptance
• According to IATA procedure
Inquiry Management and Problem Resolution Officer
Complaint Management Officer
Phone Banking Officer
Collection Officer - Personal Loan Department.
Marketing Executive
Marketing Manager
Cargo Officer
