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概要
PROFESSIONAL EXPERIENCE
Current Organization Warid Telecom (Pvt) Ltd
Designation Prepaid Service Recovery Executive,
From October 10th 2010 till Present.
Job Duties All Pakistan Complaint handling, Cellular and Data, trouble shooting , Financial Complaints, Customer satisfaction, Promotion of co.
Previous Organization Azam Knits & Yarn Dyeing
Designation Production Manager,
From September 3, 2004 to August 17th 2010.
Job Duties Managing the production, Marketing,
Dealing with the Customer., Sales
工作经历
Logistics Executive
Enter Description
Distribution Lead
Handling 100+ salesman's theirs performance and targets. Salesman training and weekly and monthly performance review meeting. Monthly Salary comparison and incentives.
Distribution Executive
I am currently working in Tajir App which is B2B, E.commerance app and handling all the distribution vehicle dispatch and salesman and customer handling. We have over 1200+ SKUs of FMCG. I have also worked in overnight operation as lead for about 1month.
Specialist Consumer Operations
Handling Complaints related to Network , Cellular, or financial to customers.
Prepaid Service Recovery Executive
Cellular complaints handling e.g 4G-LTE ,GPRS, VOICE, SMS and others.
Activation complaints e.g Number activation, Services activations.
All other all Pakistan complaints regarding any issue.
Custumer Services Representative
Customer services in 789 que, Prepaid que, Postpaid que, outbound department as well.
Problem shooting,marketing,up selling,outbound calls,
