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خلاصہ
An enthusiastic and competent individual with a progressive background of 9 years of Operation Management, ERP, CRM, Marketing, BTL Activation, Leasing, Recovery, Customer Service, Sales, Customer Relationship Management and employee management with a proven flair for exceeding expected results. An experienced customer focused individual.
Delivering maximum and making the difference is what I believe in. Vitalizing the courage, fulfilling the commitments and getting things done are my specialties. My ability to take an initiative and to lead stems from a firm belief in myself. Experiences both in the workplace and education have taught me to be an extremely pragmatic person whether working alone or as part of a multi-disciplinary team. Proficient in reading, writing and speaking skills in English. A supportive leader and coach who is able to motivate and empower. Lead by example.
تجربہ
Manager Marketing & Lease
Manager lease & Marketing Operation
Additionally handling as acting manager lease, transfer & Recovery
I am looking after leasing, BTL activities in Mall, Branding, promotions, activation, Operational matters, Documentation, Task Management System, Customer Service Desk, Recruitment, Recovery plan, Mall Rental & Sub Rental Agreements .To ensure effective implementation and control of the company polices of all operational matters related to customer service, shops maintenance, janitorial, parking, security and general discipline. I am responsible to coordinate and organize in house meetings to ensure smooth functioning of AC, equipment, lighting facilities and all maintenance tasks. Training and meeting arrangement of all staff and responsible to cater customer complaints and to provide them contentment according to company polices.
Training Executive
where my core accountability to train new resource on call Center ground rules and organize them beyond customer services. I always make an effort to build up a resource as an Ultimate employee and brush their skills on basic level to development so they can feel self-belief in their qualities and develop into a good quality resource for company. My duties to do TNA on monthly basis of floor to discover shortcoming and make a relevant training plan then pre and post examination for the assessment purpose
Team Leader
Proactively work to identify the issues and hurdles that put effect on routine business operations.
Coordination with support departments to cover loop holes in operation like service level and manning requirements.
Give the guideline to agents on their profession and on company’s objective where necessary and give them illustration of quality work, prepare them for next step and give them analytical comparison of companies to retain them.
For the grooming of agents, conduct team meeting and sessions regarding their skills and expertise. Realize them where they are standing and where they should be.
Counseling Coaching sessions with team and some time on floor when agents are getting de motivate and feel uncomfortable due to their personal problems.
Give them proper feedback and highlight to management. Appraise them on their best performance and coach them on their bad performance to cover up the issue.
Marketing Officer
