Resourceful, dynamic and proactive Office Manager with 11+ years’ diverse experience in overall office management. A critical-thinker who is well versed in organizing staff expenditures and office budgets. Excellent communicator with a proven ability to maintain positive, professional interpersonal relationships with staff, co-workers, and clients. Able to coordinate effectively with all levels of management.
• Highly prudent and self-driven office manager with a track record of enhancing the efficiency of workflow while maintaining cost effectiveness. Exceptional team worker, committed to the attaining 100% customer satisfaction while maximizing employee productivity. Expertise includes:
• Team Building and supervision
• Policies understanding and implementation
• Staff meetings and coordination
· Overseeing receiving, warehousing and distribution operations.
· Implementing operational policies and procedures.
· Implementing and overseeing security operations.
· Ensuring effective and safe use of warehouse equipment.
· Ensuring safety of staff.
· Motivating and disciplining staff.
· Maintaining documentation and keeping accurate records of warehouse activities.
· Maintaining awareness and knowledge of condition and location of fleet vehicles.
· Assisting with deliveries where required.
· Planning and organizing production schedules.
· Assessing project and resource requirements.
· Estimating, negotiating and agreeing budgets and timescales with clients and managers.
· Determining quality control standards.
· Overseeing production processes.
· Re-negotiating timescales or schedules as necessary.
· Organizing the repair and routine maintenance of production equipment.
· Supervising and managing the work of junior staff.
● Develop a sales strategy to achieve organizational sales goals and revenues.
● Set individual sales targets with sales team.
● Delegate responsibility for customer accounts to sales personnel.
● Co-ordinate sales action plans for individual salespeople.
● Ensure sales teams have the necessary resources to perform properly.
● Monitor the achievement of sales objectives by the sales team.
● Evaluate performance of sales staff.
● Provide feedback, support and coaching to the sales team.
● Plan and direct sales team training.
● Assist with the development of sales presentations and proposals.
● Investigate lost sales and customer accounts.
● Forecast annual, quarterly and monthly sales revenue.
● Generate timely sales reports.
● Develop pricing schedules and rates.
● Co-ordinating sales, purchasing, distribution, warehousing and staff costs.
● Focusing on achieving customer acquisition, retention and cross sales.
● Managing the daily activities of the branch.
● Enforcing the companies’ policies, principles, and procedures.
● Inspiring and motivating staff.
● Identifying then addressing team training and development needs.
● Coaching and developing staff to do more and better.
● Adherence to regulatory requirements.
● Providing excellent service to customers.
● Interpreting, analyzing and producing sales & financial data.
● Enhancing awareness of the company branch and brand.
● Liaising with the Area Manager to develop innovative marketing strategies.
● Communicating clear business messages to staff.
● Responsible for dealing with complex and diverse managerial problems.
● Developing, implementing and maintaining a business plan for the branch.
● Co-coordinating sales, purchasing, distribution, warehousing and staff costs.
● Focusing on achieving customer acquisition, retention and cross sales.
● Managing the daily activities of the branch.
● Enforcing the companies’ policies, principles, and procedures.
● Inspiring and motivating staff.
● Identifying then addressing team training and development needs.
● Coaching and developing staff to do more and better.
● Adherence to regulatory requirements.
● Providing excellent service to customers.
● Interpreting, analyzing and producing sales & financial data.
● Enhancing awareness of the company branch and brand.
● Liaising with the Area Manager to develop innovative marketing strategies.
● Communicating clear business messages to staff.
● Responsible for dealing with complex and diverse managerial problems.
● Maintaining optimal stock levels to ensure timely availability of products.
● Managing an Inventory team comprising of Shift Managers and team leaders.
● Setting operational standards for all staff to follow.
● Managing excess and ageing stock.
● Reviewing service levels on a continuous basis.
● Using electronic inventory tracking to scan stock and reconcile inventory.
● Minimizing exposure to obsolete and excess stock.
● Putting forward recommendations for operational policy, procedures and goals.
● Creating and maintaining spreadsheets to report and analyze data.
● Recruiting, hiring and managing a team of Inventory Counters.
● Maintaining effective business relationships with customers.
● Issuing purchase orders to customers.
● Presenting written reports and analyses to senior managers.
● Coordinating the shipment of goods from the warehouse.
● Sending reports and documents to customers.
● Investigating customer complaints.
● Using scanning terminals, and professional fixed asset tracking software.
● Providing financial advice.
● Management of financial systems and budgets.
● Undertaking financial audits.
● Complete VAT Returns.
● Advising on tax planning.
● Performing tests to check financial information and systems.
● Maintaining records, preparing accounts and management information.
● Advising on business transactions, such as mergers and acquisitions.
● Advising clients on areas of business improvement, or dealing with insolvency.
● Detecting and preventing fraud (forensic accounting).
● Managing junior colleagues and trainees