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概要
With over 15 years of experience in the aviation, textile, and banking industries, I am a performance-driven professional known for my resourcefulness and attention to detail. Throughout my career, I have excelled in resource allocation, capacity planning, HR operations, and airport traffic management. I thrive in dynamic airport environments, collaborating with stakeholders to deliver high-quality results.
One of my key strengths lies in conducting seasonal and regular resource review studies, preparing allocation plans, and ensuring compliance with operational requirements. I have a proven track record in overseeing operational reporting, data verification, manpower planning, and system support. By aligning monthly staff schedules with operational requirements and adhering to HR regulations, I have consistently optimized workforce efficiency across various business units.
I possess expertise in bridging the gap between system functionalities and ground reality, enabling me to improve operational control and performance. By analyzing flight schedules, forecasting demand, and providing accurate reports, I support decision-making processes. My skill set encompasses flight schedule analysis, airport traffic reconciliation, capacity review and analysis, data management and analysis, project management, and human resource regulations.
As an effective communicator, I excel in stakeholder communication and coordination, ensuring seamless collaboration between different teams and departments. I have hands-on experience in accounts management, compliance with safety and operational parameters, budget support and performance reviews, and process improvement. I am adept at data verification and system accuracy improvement, utilizing my problem-solving skills to address complex issues.
If you are seeking a resourceful and detail-oriented professional who can drive operational efficiency, enhance HR operations, and deliver exceptional results in the aviation industry, I welcome the opportunity to connect and discuss how I can contribute to your organization's success.
工作经历
RMS Support Team Officer
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RMS Operational Planning Supervisor
Led planning studies across diverse business units to assess resource requirements and develop effective manpower solutions, optimizing resource allocation and budget planning. Assumed and maintained full liability for presenting manpower solutions to assess resource requirements. Produced KPI reports and monthly staff rosters in alignment with HR regulations to meet the specific demands of multiple business units.
Key Accomplishments
Verified the reliability of data regularly in RMS planning and roster modules to reflect business rules, assumptions, and flight schedules, and improve system accuracy.
Identified areas of improvement, conducted training to roster planners on rostering module and providing strategic direction, feedback, and solution related to the rostering system issues that enhanced productivity in the team.
Airside Transport Centre Agent
Played an integral role in creating and maintaining RAMP equipment charge notes on a regular basis. Coordinated with ground staff and flight crews to maintain smooth operations and adhere to schedule.
Key Accomplishments
Oversaw the timely transportation of arriving and departing passengers from aircraft to arrivals and vice versa through efficient coordination of bus services.
Implemented effective strategies to optimize bus capacities and minimize passenger wait times.
Accounts/Store Supervisor
Analyzed cash requirements, salary, balancing, and overtime payment to labor through close collaboration with banks. Offered direction and guidelines to the management in overseeing spare parts demand and issuing spare parts to the production department on a regular basis. Conducted revenue recognition and expense allocations by supervising client’s month-end closure.
Key Accomplishments
Diligently monitored and facilitated the month-end close process for clients to ensure accurate revenue recognition and expense allocations.
Created and retained standard operating procedures as well as reviewed accrual entries to improve efficiency.
Branch Support Officer
Expertly handled operational tasks, such as account opening, cash management, clearing and collection, ATM operations, placement of term deposits, Western Union transactions, and issuance/reconciliation of pay orders.
