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概要
I am a well-organized and results-oriented professional with a wealth of experience across various administrative and customer service roles. A robust background in coordinating and supporting administrative tasks. My track record speaks to my expertise in evaluating and selecting candidates for diverse academic programs, contributing to the growth and success of educational institutions.
My strong communication and teamwork abilities have been pivotal in fostering positive relationships with students, parents, faculty, and staff. I thrive in fast-paced environments and excel at resource optimization, ensuring the efficient allocation of resources for optimal outcomes. As an adept problem solver, I am skilled at swiftly resolving challenges that may arise during client engagement or other administrative tasks.
My proficiency extends to event management and test center management, where I have consistently demonstrated a keen eye for detail and a commitment to delivering exceptional customer service. I have successfully managed international campaigns and played a key role in the admissions process, contributing to the enrollment of qualified candidates. Through effective leadership and training, I have cultivated high-performing teams that consistently deliver results.
With expertise in reporting, documentation, and time management, I am committed to streamlining processes, enhancing efficiency, and maintaining the highest standards of quality. If you're seeking a dedicated professional who can contribute to the success of USEFP through meticulous administrative support, customer service excellence, and effective team leadership, I am ready to bring my skills and experience to your team.
工作经历
Administrator
Facilitated parent engagement to oversee the admissions process. Rendered a keen eye for detail to formulate, maintain, and deliver annual calendar, curriculum, budget, and documents for events.
Key Accomplishments
Streamlined and oversaw daily operations and overall functioning of the day care center to ensure seamless and efficient workflow.
Dealing with parents and interacting with children.
Developed and implemented refresher training programs for the staff to improve performance.
Admissions Officer (ADHOC)
Reviewed applications and evaluated candidates' qualifications for admission to the institution.
Delivered accurate and up-to-date information to prospective students and families about admission requirements, programs, and financial aid options.
Set a benchmark of excellence by supervising and organizing various events in the school.
Quality Assurance
Examined quality of CSR's (Customer Service Representatives) to improve efficiency in accordance with international standards.
Conduct root cause analyses for customer escalations and complaints to identify systemic issues and drive corrective actions.
Monitor and evaluate call center agents' performance by conducting regular audits of phone calls, chat interactions, and email responses.
Customer Sales Representative
Served as the Representative for the international campaign in accordance with call center scripts, guidelines, and compliance standards.
Maintained accurate and detailed records of customer interactions, orders, and sales activities in the call center's CRM system.
Admissions Officer
Interacted with faculty, staff, and administration department to ensure a seamless admissions process and a positive experience for applicants.
Presented accurate and timely information to prospective students and parents regarding admission requirements, deadlines, tuition, and financial aid options.
Tele Sales Representative
Teacher
